
pooja daftari
head of ecommerce operations
About
Experienced E-commerce consultant having 5 years+ of diverse work experience across E-commerce, Banking, Marketing and Event Management. Expertise in end to end client relationship management and streamlining operations to improve productivity and increased client satisfaction. Skilled in Ecommerce Operations, Key account management, Customer Success, Escalations Management, Vendor Management, Client acquisition and Business Development.
india
bombay
internet
training, business development, team management, team leadership, e commerce, customer relationship management, market research, sales, vendor management, customer retention, management, customer acquisition, escalations management, escalation resolution, risk management, customer engagement
Experience

head of ecommerce operations
zepo.in

team leader - customer relations
weddingz.in
* Team Leader: * Managed 30% of the Company’s GMV by leading business development of Mumbai Region * Led a 12 member team, completing 160 closures through 450 recces in a month across 80 venues * End to end management of high end and 5-star clients for entire Mumbai region * Led GMV growth of 5-star properties from 40 lakh in Feb’16 to 65 lakh in Oct’16 * Improved closure rates from 10% in Feb’16 to 30% in Oct’16 * Conducted induction sessions for new joinees and provided on job training to share best practices * Established and maintained partner relationships, devised pricing strategy & negotiated commercials * Relationship Manager; * 1 out of 2 RMs handling high end and 5-star clients for entire Mumbai region * Drove GMV contribution of 5-star properties from 10 lakh in Nov’15 to 40 lakh in Feb’16 * Improved closure rates from 1.5% in Nov’15 to 10% in Feb’16, increased closures by 6 times * Understood customer requirements and provided customized solutions for multiple events * Co-ordinated with vendors to help realize customer requirements

head of ecommerce operations
zepo technologies private limited

executive trainee and personal banker
hdfc bank

manager and unconventional strategist
salt marketing
* “Below the Line” Marketing for SME’s: * Acquired 22 new Clients including Rite bite, Gullak Master, Chef’s Basket, Ovenpick, Euro Kids * Activation activities, lead generation programs, online marketing and events management. * Ideated, conceptualized and executed BTL strategies to achieve max outreach and brand awareness * Developed SALLIANCES Model – SALT Alliances by leveraging the power of brand synergies * Strategist for Corporate Gifting: * Acquired 25 new clients (Nov 2013 – May 2015) including ET Now, Lodha Group, CEAT India, General Mills, Mahindra Life spaces, B4u Music, Cadbury India, Bunge Foods India etc * Ensured high client satisfaction leading to 90% repeat business from the existing accounts * Established 50 member-strong vendor network for delivering innovative business solutions * Established alliances with Corporate Sales Agents & Co.’s to fulfill their gifting needs

management trainee
motilal oswal financial services ltd
* Project Title: Business development of non-broking (New Bride) franchisees through “Green Belt Project”. * Project Description: Phase 1: Handling non performing clients. * Phase 2: Provide Training to the clients about the potentials of various segments. * Phase 3: “Green Belt Project” Execution. * Phase 4: Calculating Online Active Client Ratio. * Phase 5: Evaluate the Risk Management System. * Phase 6: Retaining High Net Individuals (HNI) by providing them with Portfolio Management Services.
Education
sies college of commerce and economics
management studies
Activities and Societies: * Organizer and second award winner for western group dance for fest Fantasies 2008-2009. * Volunteer assisting in all marketing activities for fest Fantasies 2007-2008.
marketing
Activities and Societies: Member of Student’s Council Events organizing Committee in IBS Pune for National Fest Zeal 2010-2012.
pooja daftari's Contact Information
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