pooja daftari

pooja daftari

head of ecommerce operations

About

Experienced E-commerce consultant having 5 years+ of diverse work experience across E-commerce, Banking, Marketing and Event Management. Expertise in end to end client relationship management and streamlining operations to improve productivity and increased client satisfaction. Skilled in Ecommerce Operations, Key account management, Customer Success, Escalations Management, Vendor Management, Client acquisition and Business Development.

Country

india

City

bombay

Industry

internet

Skill

training, business development, team management, team leadership, e commerce, customer relationship management, market research, sales, vendor management, customer retention, management, customer acquisition, escalations management, escalation resolution, risk management, customer engagement

Experience

zepo.in

head of ecommerce operations

zepo.in

weddingz.in

team leader - customer relations

weddingz.in

2015-9 - 2016-11 · 1 yr 3 mos

* Team Leader: * Managed 30% of the Company’s GMV by leading business development of Mumbai Region * Led a 12 member team, completing 160 closures through 450 recces in a month across 80 venues * End to end management of high end and 5-star clients for entire Mumbai region * Led GMV growth of 5-star properties from 40 lakh in Feb’16 to 65 lakh in Oct’16 * Improved closure rates from 10% in Feb’16 to 30% in Oct’16 * Conducted induction sessions for new joinees and provided on job training to share best practices * Established and maintained partner relationships, devised pricing strategy & negotiated commercials * Relationship Manager; * 1 out of 2 RMs handling high end and 5-star clients for entire Mumbai region * Drove GMV contribution of 5-star properties from 10 lakh in Nov’15 to 40 lakh in Feb’16 * Improved closure rates from 1.5% in Nov’15 to 10% in Feb’16, increased closures by 6 times * Understood customer requirements and provided customized solutions for multiple events * Co-ordinated with vendors to help realize customer requirements

zepo technologies private limited

head of ecommerce operations

zepo technologies private limited

2018-6 - Present · 8 yrs 3 mos
hdfc bank

executive trainee and personal banker

hdfc bank

2012-5 - 2012-11 · 7 mos
salt marketing

manager and unconventional strategist

salt marketing

2013-3 - 2015-5 · 2 yrs 3 mos

* “Below the Line” Marketing for SME’s: * Acquired 22 new Clients including Rite bite, Gullak Master, Chef’s Basket, Ovenpick, Euro Kids * Activation activities, lead generation programs, online marketing and events management. * Ideated, conceptualized and executed BTL strategies to achieve max outreach and brand awareness * Developed SALLIANCES Model – SALT Alliances by leveraging the power of brand synergies * Strategist for Corporate Gifting: * Acquired 25 new clients (Nov 2013 – May 2015) including ET Now, Lodha Group, CEAT India, General Mills, Mahindra Life spaces, B4u Music, Cadbury India, Bunge Foods India etc * Ensured high client satisfaction leading to 90% repeat business from the existing accounts * Established 50 member-strong vendor network for delivering innovative business solutions * Established alliances with Corporate Sales Agents & Co.’s to fulfill their gifting needs

motilal oswal financial services ltd

management trainee

motilal oswal financial services ltd

2011-2 - 2011-5 · 4 mos

* Project Title: Business development of non-broking (New Bride) franchisees through “Green Belt Project”. * Project Description: Phase 1: Handling non performing clients. * Phase 2: Provide Training to the clients about the potentials of various segments. * Phase 3: “Green Belt Project” Execution. * Phase 4: Calculating Online Active Client Ratio. * Phase 5: Evaluate the Risk Management System. * Phase 6: Retaining High Net Individuals (HNI) by providing them with Portfolio Management Services.

Education

sies college of commerce and economics

sies college of commerce and economics

management studies

2007-1 - 2010-1 · 3 yrs 1 mo

Activities and Societies: * Organizer and second award winner for western group dance for fest Fantasies 2008-2009. * Volunteer assisting in all marketing activities for fest Fantasies 2007-2008.

marketing

2010-1 - 2012-1 · 2 yrs 1 mo

Activities and Societies: Member of Student’s Council Events organizing Committee in IBS Pune for National Fest Zeal 2010-2012.

pooja daftari's Contact Information

Email

******@***.com

Phone

(**) *** ****

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