pooja c m

I am a Senior Technical Support Engineer with 8+ years of experience in IT support, specializing in Microsoft 365, Azure Active Directory, and enterprise incident management.I have hands-on experience in handling high-priority P1/P2 incidents, leading bridge calls, and ensuring SLA compliance in fast-paced environments. My expertise includes troubleshooting complex issues across hybrid environments, managing identity and access (MFA, SSO), and improving operational efficiency through automation using PowerShell.Key strengths:✔ Incident & Problem Management (ITIL aligned)✔ Microsoft 365 & Azure AD troubleshooting✔ Network troubleshooting (DNS, VPN, TCP/IP)✔ Active Directory & Exchange administration✔ Customer communication & stakeholder managementI am currently exploring opportunities in L2/L3 Technical Support, Cloud Support, and Incident Management roles where I can contribute to business continuity and system reliability.Open to connecting with recruiters and professionals in the IT support and cloud domain.