Pooja A.

• Organizing and managing road, ocean and air shipments to maximize scheduling and delivery of commodities to the customer. • Responding to customer inquiries and devise ways of improving the customer experience, including resolving problems and complaints. • Coordinating with freight forwarder and the shipper on daily basis to ensure smooth operation of the shipment. • Recruit, select, train, assign, schedule, coach, counsel, employees • To complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin. • To ensure all deliveries take place within the transit requirements. • Supervising all the import documentation and other daily routine activities. • Preparing and ensuring timely processing of billings and follow up on payment if a COD customer. • Arranging final delivery to the customer. • Adhere to all domestic and international shipping regulations. • To monitor the process of the shipment using track and tracing tools and provide tracking results to customers. • To ensure data integrity & data quality into the Transportation Management System. • Manage relationships with key vendors like Parle, Maruti, Havells, Tata Motors, Glaxo Smith Kline Limited and Yokohama etc. • Developing and maintaining a database of vendors and their requirements. • Coordination with Sales team and finance team for any information needs. • Work closely with Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. • Recognizing the strengths of team and delegating tasks accordingly • Follow up with the clients for the feedback of after sale service

• Handling backend and frontend operations of the Air logistics. • Accurate quoting and timely billing of Export and Import shipments. • To ensure all partners in the supply chain are working effectively and efficiently to ensure smooth operations • Coordination with internal and external customers for smooth operations of a shipment. • Updating status of the shipments before deadlines to prevent cargo IQ failure or DQ failure. • To Communicate with worldwide offices/agents regarding required proper documentation for imports. • To Communicate effectively with clients and responding to their requirements. • Sending and receiving Pre-alerts from overseas. • Issuing Delivery orders once payment is confirmed. • To obtain Custom release on time and ensure all documents are complete for the same. • To monitor the process of the shipment using track and tracing tools and provide tracking results to customers. • Manage all client shipments which includes providing additional logistics support at the interface between the company and the carrier to ensure no shipments are rejected because of inaccurate information, resulting in the fastest possible transit time and no demurrage thus ensuring the lowest cost. • To ensure department KPI are being met and engage in new projects and additional tasks to assist the team as and when required. • Reserving necessary space on aircraft • Training new hires and inspiring them to take initiative.