Polly Lok
Web 3 Startup Business Development Manager @ Amazon Web Services (AWS)
About
Passionate about catalyzing the Digital Transformation of Traditional Industries. My mission is to help organizations save time, expand their reach, mitigate risks, and capitalize on new opportunities in the evolving digital landscape. Proven business development leader driving growth and expanding client partnerships. Formerly successful Sales Manager at Thomson Reuters on a leading SaaS fintech platform for the audit industry.
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Hong Kong SAR
Information Technology & Services
B2B SaaS Sales, Revenue Growth Strategies, Full Sales Cycle Management, Corporate Partnership Development, User Training and Onboarding, Software Implementation Management, Financial Software Implementation, KYC Verification, Customer Experience Management, Technical Support, Customer Service, Banking, Customer Training and Development, Online Resource Development, Customer Relationship Management (CRM), High Net Worth Client Service, Customer Needs Analysis
Experience
Web 3 Startup Business Development Manager
Amazon Web Services (AWS)
Hong Kong SAR
Partner Territory Manager
Amazon Web Services (AWS)
Territory Business Development Manager
Amazon Web Services (AWS)
Hong Kong SAR
Territory Manager - Northeast Asia
Thomson Reuters
Hong Kong, Hong Kong SAR
• Owned full sales cycle for B2B SaaS software across Hong Kong, Macau, Taiwan, and Korea. • Expanded brand awareness and market presence through co-hosted events, and active industry engagement with the top industry associations, including HKICPA, CPA Australia and SCAA.
Associate Client Executive
Thomson Reuters
Sydney, New South Wales, Australia
• Successfully expanded into 5 strategic Southeast Asian markets by partnering with Top 7 firms. • Collaborated with sales director to analyse upsell opportunities using Salesforce and Tableau data, plus senior client conversations.
Product Support Representative
Thomson Reuters
Sydney, New South Wales, Australia
• Assisted in comprehensive KYC (know your customer) assessments for accounting firm clients to ensure compliance with SOC (System and Organization Controls) requirements. • Provided end to end support for the platform to auditors in Asia and Oceania. • Actively engaged with internal stakeholders, including sales teams, to provide a seamless customer experience.
Product Support Representative
Thomson Reuters
Hong Kong SAR
Customer Support Specialist
Confirmation APAC
Hong Kong SAR
• Provided end-to-end support to auditors in Hong Kong, Singapore, and Malaysia. • Managed and drove adoption of the platform for major customers, including centralised teams in Big 4 accounting firms. • Developed an online knowledge center with tutorial videos to increase customer support efficiency and introduce a self-serve option.
Customer Service Assistant Officer
Prudential Hong Kong
Hong Kong SAR
• Discovered upselling opportunities for the commercial team through understanding customer needs and their previous engagement history. • Provided after-sales service to High Net Worth customers, including face to face dealings.
Education
The Hong Kong University of Science and Technology
Environmental Management and Technology
Scholarship list: • 2013- 2015: ATAL Engineering Group Scholarship / Fung’s Scholarship/ HKSAR Government Reaching Out Award/ Scholarship Scheme for Continuing Undergraduate Students/ University Scholarship
KTH Royal Institute of Technology
Polly Lok's Contact Information
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