Poliana Lopes

Resource Planning & Management: Develop and implement strategies for effective resource allocation across all departments. Ensure the company has the right talent to meet both current and future business needs. Oversee workforce planning, including recruitment, staffing, and the allocation of resources for key projects. Coordinate with department heads to assess resource needs and determine the optimal resource mix. Recruitment & Talent Acquisition: Manage the end-to-end recruitment process, including job postings, interviews, hiring decisions, and onboarding of new employees.Work closely with hiring managers to understand talent requirements and build a pipeline of qualified candidates. Develop strategies for talent sourcing, including leveraging external recruitment agencies and internal referral programs. Employee Relations & Development: Build and maintain positive employee relations by addressing grievances, conducting investigations, and managing conflict resolution. Develop and implement training programs to improve employees' skills and promote career development.Manage employee performance reviews and develop plans for improvement or further professional growth. Compensation & Benefits: Oversee payroll and ensure accurate and timely processing of salaries. Develop and implement competitive compensation and benefits programs. Regularly review compensation structures to ensure market competitiveness and internal equity.

Payroll Administration: Process payroll for all employees in a timely and accurate manner, ensuring compliance with applicable laws and regulations. Maintain and update employee payroll records, including deductions, benefits, overtime, bonuses, and adjustments. Coordinate with HR and Finance teams to ensure that payroll data is accurate and submitted on time. Prepare and submit payroll taxes and statutory filings, ensuring adherence to government requirements. Handle payroll-related inquiries from employees and resolve issues related to discrepancies in pay, deductions, or benefits. HR Support & Record-Keeping: Maintain up-to-date employee records in HRIS (Human Resources Information System), ensuring data accuracy and confidentiality. Assist in onboarding new employees, ensuring proper documentation is completed and benefits are enrolled.Track and manage employee attendance, including vacation, sick leave, and other paid or unpaid time off. Coordinate with department heads to ensure proper documentation for promotions, salary adjustments, or changes in employment status. Compliance & Reporting: Ensure compliance with all relevant labor laws, tax regulations, and company policies related to payroll and employment. Prepare regular and ad-hoc reports related to payroll, attendance, leave, and other HR metrics.Assist with audits (internal and external) related to payroll and HR practices. Stay up-to-date on local and national labor laws and ensure the company’s payroll policies and procedures comply with regulations. Employee Benefits & Compensation: Assist with administering employee benefits programs (health insurance, retirement plans, etc.) and ensure the proper deductions are made for these benefits.

Developed and executed comprehensive HR strategies for resource allocation and workforce planning, ensuring the company’s growth needs are met both in the short and long term. Lead end-to-end recruitment processes, from job postings, candidate sourcing, and interviews, to job offers and successful onboarding. Collaborated closely with department heads to align talent acquisition with departmental needs. Designed and implemented a robust talent pipeline strategy, leveraging both internal referral programs and external recruitment agencies to attract top talent. Managed the full payroll process for the company, ensuring compliance with local labor laws, accurate calculation of salaries, and timely processing. Worked on compensation and benefits programs, benchmarking salaries against market standards and adjusting policies to maintain competitiveness and internal equity. Fostered a positive employee relations environment by addressing concerns, conducting investigations when necessary, and implementing conflict resolution strategies. Enhanced the onboarding process, ensuring new hires were successfully integrated into the company’s culture and aligned with its mission and vision from day one. Coordinated and monitored employee performance reviews, working with managers to identify opportunities for development and improvement.

-Support for C Levels and departments in developing and delivering strategic HR plans that fit with the overall business direction. - Plan, monitor, and appraise HR activities by scheduling management conferences, resolving employee grievances, training managers in how to coach and discipline, and counseling employees and supervisors - Champion the onboarding process by ensuring that it's high-quality and up to date, and provide clarity and connection for employees so their roles serve the overall business vision - Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures - Build strong relationships with external suppliers, fostering trust and promoting collaboration - Handle confidential matters with discretion

Partnered with C-level executives to define and implement HR strategies aligned with the company’s goals, improving overall organizational health and business performance. Led the design and execution of HR plans, including talent acquisition, employee development, performance management, and employee engagement initiatives. Championed the company’s onboarding program, ensuring a seamless transition for new hires and promoting an inclusive culture. Worked on improving employee satisfaction by conducting regular surveys, organizing team-building activities, and addressing any issues raised by employees. Established HR policies and procedures in compliance with company values and labor regulations, ensuring consistency and fairness across the organization. Managed employee relations matters, resolving conflicts and ensuring a harmonious workplace. Coordinated HR-related training programs for managers, helping them develop skills in coaching, performance management, and employee development.

Provide building and office management services for economy of operation and maximum usage of facilities and equipment. Work with external vendors to develop and implement facilities plans. Review vendor contracts, onsite vendor performance, timely work order completion, and construction related activities. Participate in collaborative space planning efforts with management and user groups. Prepare and monitor annual facilities budgets and other related costs in facility planning. Ensure adherence to company guidelines, processes and building and safety codes. Prepare, implement, and lead fire safety initiatives. Track expenditures and conduct benchmarking and respond to trends of the expenses. Process facilities requests with landlord. Sort incoming mail and packages and deliver to all departments. Process outgoing mail using mail metering machine. Process, fold, and insert documents into envelopes for check runs and statements. Maintaining a monthly report of mail machine expenses. Ship / Receive / Process / Distribute for all overnight packages. Perform weekly inventory and order office supplies, breakroom supplies, and conference room supplies. Monitor all copiers and fax machines for any service issues and stock machines daily. Produce badges and manage badge access for employees and contractors. Move office equipment, furniture, and fix minor issues as needed

Responsável pela gestão dos prestadores de serviços de limpeza e conservação, resíduos, vigilância patrimonial, operação do restaurante, manutenção e recepção alocados na unidade corporativa da companhia; administrando e direcionando os envolvidos na resolução de conflitos diários; • Supervisionar rotina de frotas da empresa, desde a contratação até a gestão diária de documentos e manutenções preventivas e corretivas; • Execução de relatórios e suporte a gestão para criação de indicadores (KPI's) da área de Facilities; bem como apresentações e reporte a Diretoria para aprovações dos projetos e contratações da área; • Responsável pela padronização do ambiente (placas de sinalização, quadro de política) • Participar ativamente das discussões referentes a RH e Facilities representando a fim de manter alinhados os processos internos; • Responsável pela gestão do estacionamento interno e externo; • Criação e manutenção de procedimentos das áreas de Contratos e Facilities, garantindo a otimização dos processos e a organização das tarefas, alcançando um eficiente direcionamento das prioridades de atendimento e atividades; por meio da padronização dos processos do Corporativo; • Supervisionar e analisar os contratos de Facilities; discussão de cláusulas com os fornecedores, análise de documentação acessória aos contratos, interface com os departamentos de Compras e Jurídico. • Gestão do plano orçamentário das despesas do corporativo e dos contratos de Facilities das unidades fabris; • Controlar os custos de manutenção predial, materiais de consumo, suprimentos diversos e serviços gerais; • Garantir que os projetos de implementação de melhorias sejam efetivamente concluídos. • Auditar a qualidade dos serviços realizados pelos fornecedores

Supervised external service providers and managed facilities-related contracts and expenses. Developed KPI reports for facilities management and supported executive decision-making.

Assessoria direta ao CEO, CFO e diretores. Planejamento, organização e execução de atividades administrativas, organização de viagens nacionais e internacionais corporativas e reembolsos e pagamentos relacionados às demandas dos executivos.

Provided direct administrative support to C-level executives and handled travel arrangements, meetings, and financial reimbursements.

Mapear o “status” dos contratos vigentes com fornecedores de serviços e acompanha os processos de renovação, acompanhar visitas para manutenção de carteiras, mapeamento, identificação de riscos e oportunidades de negócios. Melhorar o relacionamento com seus parceiros e fornecedores, negociar com áreas técnicas, advogados e clientes. Controle de resultado do fechamento financeiro e notas fiscais, interface com a contabilidade, acompanhar a rotina de visitas dos advogados, análise e acompanhamento de pipeline clientes com foco em fechamento, desenvolvimento de campanha de incentivo para estruturação de estratégias de performance, gerenciar prospecção e divulgação de produtos da corretora. Gerenciar cotação e processos de venda de produtos com a diretoria comercial, assessorar diretoria geral e setores da empresa, sobre: legislação, políticas e procedimentos pertinentes ao RH.

Gerenciamento de contratos, controles de faturamento e ordens de serviço, finanças, e demais serviços relacionados. Responsável pelo gerenciamento dos contratos e a interface com as empresas fornecedoras dos serviços e auditar a qualidade dos serviços realizados pelos fornecedores, controlar os SLAs para cada um dos serviços prestados, acompanhando a performance dos fornecedores, o custo do serviço contratado e o que está sendo realizado. Apontar quais os principais custos de cada linha de serviço e propor ações de otimização. Realizar o controle dos custos de manutenção predial, materiais de consumo, suprimentos diversos e serviços gerais. Acompanhar o Budget de facilities; identificar novas oportunidades para melhorar processos internos e oportunidades de redução de custo e mapear as necessidades e oportunidades do escritório.