Patrick Martin

Prepare new devices: computers, mobile phones, tablets, for end users; Troubleshoot workstation issues for both the Kansas City Chiefs and Hunt Midwest Enterprises; Create user accounts in Microsoft Active Directory and Exchange server, Software deployment and remote control assistance through Microsoft System Center Configuration Manager, set DHCP reservations on DCs; Provide onsite support during events; First point of contact for all end-user requests; Support organization applications: Microsoft Office, Archtics, Microsoft CRM; Manage mobile devices in AirWatch MDM; Monitor devices and react to malware alerts from TrendMicro and Microsoft System Center Endpoint Protection

Bachelor's Degree in Computer Information Systems earned from DeVry University in February, 2011.

Outside sales support position that, due to workforce reductions, grew to include many other responsibilities. These responsibilities included issuing and tracking purchase orders for specific stock items and special order items, answering and directing incoming phone calls, reviewing invoices, and serving walk-in customers. As of 11/2008 I was laid off as part of further reductions in workforce.

Contract position to purchase all retail non-sheet goods for the company’s three retail locations and distribution center. The position entailed the placing and tracking of purchase orders, entering all receiving data into computer system, justifying purchase orders, receivers, and invoices and delivering justified documents to AP for processing. I also instituted a transfer system to move merchandise between the locations that, in the three store managers' opinions, brought the stocking levels in the stores to their healthiest levels ever.

Was responsible for all office tasks; handled all billing through QuickBooks; generated daily and periodic sales reports for corporate office; generated semi-monthly sales reports for company with on-site lease; answered and directed incoming phone calls; liaison between customers, sales office, and mill

As head of the fastener and structural connector departments, I gained detailed knowledge of over 4000 specialized items. During my tenure as head of these departments, our company purchased and instituted its first computerized point-of-sale system. As our suppliers’ load tapes were insufficient to enter most of my departments, over 2900 items had to be hand entered while serving customers in every store department and handling the day-to-day purchasing, receiving, and shelf stocking duties. All purchase orders for these departments were generated, accurately, through the point-of-sale system. Being an integral part of instituting a point-of –sale system from scratch gave me valuable insight into database architecture and management.

Set and maintained stock levels of all commodity sheet goods while also overseeing sack goods and structural connector departments; worked as a team with our sales manager to, for the first time in our company, prepare highly competitive bids to attract high volume customers; all sack goods were ordered, accurately, through the point-of-sale system; assisted customers in every department of the store

Set and maintained stock levels of all commodity lumber while also overseeing structural connector department; worked closely with large contractors and business accounts; made use of supplier network in multi-state area to remain competitive; created month-end spreadsheet for bookkeeping; took over payroll when office manager suffered a stroke; assisted customers in every department of the store

Bachelor of Science degree completed: February, 2011