philip lupton
payments systems engineer
About
Payments Support Engineer at Amazon.com
united states
edmonds
internet
voip, troubleshooting, training, testing, technical support, tcp/ip, software documentation, routers, process improvement, networking, ethernet, dns, customer service, integration, management, telecommunications, cloud computing, linux, voice over ip
Experience
learning specialist
speakeasy
enterprise account services
speakeasy
new product integration specialist
speakeasy
advanced services group
speakeasy
* Answering initial and follow-up phone calls from customers who have service and technical support issues. * Responding to service tickets opened by customers and other Speakeasy employees. * Providing timely and thorough resolution of all customer issues. * Documentation of all actions taken throughout the resolution process. * Ownership all issues through to resolution, delegating to others when necessary to provide the best customer service. * Providing customers with billing and invoicing support. * Troubleshoot customer broadband connectivity, including ADSL, SDSL, IDSL, Business Ethernet and T1 service. * Troubleshoot customer VoIP equipment, such as EdgeMarc and Adtran routers and Speakeasy provided telephones * Maintaining proper Service Level Agreements for each type of service and coordinating repairs with vendor * Troubleshoot customer domain and DNS issues. * Maintaining consistent quality and performance metrics as set out by management.
online business support representative
speakeasy
* Answering initial and follow-up online service tickets and emails from customers who have service and technical support issues. * Providing timely and thorough resolution of all customer issues. * Documentation of all actions taken throughout the resolution process. * Ownership all issues through to resolution, delegating to others when necessary to provide the best customer service. * Providing customers with billing and invoicing support. * Troubleshoot customer broadband connectivity, including ADSL, SDSL, IDSL and T1 service. * Troubleshoot customer domain and DNS issues. * Maintaining consistent quality and performance metrics as set out by management.
business support representative
speakeasy
* Answering initial and follow-up phone calls from customers who have service and technical support issues. * Responding to service tickets opened by customers and other Speakeasy employees. * Providing timely and thorough resolution of all customer issues. * Documentation of all actions taken throughout the resolution process. * Ownership all issues through to resolution, delegating to others when necessary to provide the best customer service. * Providing customers with billing and invoicing support. * Troubleshoot customer broadband connectivity, including ADSL, SDSL, IDSL and T1 service. * Troubleshoot customer domain and DNS issues. * Maintaining consistent quality and performance metrics as set out by management.
technical operations network engineer
amazon
payments systems engineer
amazon
Payments Systems Engineer at Amazon.com
Education
olympic college
philip lupton's Contact Information
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