Paul L. Pettway

Senior Technical Project Manager @ Infinite Computer Solutions

About

Customer-centric professional providing exceptional one-to-one consultancy to end users to support utilization of computer hardware, applications and mobile technology. Experience in set-up and maintenance of equipment and troubleshooting problems. Establish and build positive rapport with customers through effective communication and interpersonal skills with a sense of urgency, in fast-paced working environments.

Country

United States

City

Atlanta Metropolitan Area

Industry

Information Technology & Services

Skill

Analytical Skills, Technical Planning, Mobile Devices, Wireless Technologies, Microsoft Office, Problem Solving, Customer Service, Customer Satisfaction, Customer Support, Communication, Sales, Troubleshooting

Experience

Senior Technical Project Manager

Infinite Computer Solutions

2026-1 - Present · 9 mos

Senior Technical Project Manager

Fiserv

2025-4 - 2026-2 · 11 mos

Cyber Security Consultant

Fiserv

2021-10 - 2025-4 · 3 yrs 7 mos

Desktop Services Analyst/Tier 2 Support

Fiserv

2020-1 - 2021-10 · 1 yr 10 mos

Clover Expert

Fiserv

2017 - 2020-1 · 3 yrs

Performed troubleshooting and technical support for Clover POS merchants. Resolved technical issues for Clover POS merchant customers. Answered merchant Clover POS customer account inquiries. •Provided technical support for Clover POS clients •Completed Clover POS system setup for merchant customers.

Business Wireless Technical Support

Sprint

2014 - 2017 · 3 yrs

Greater Atlanta Area

Managed Business Wireless Customer Service Issue Cases. •Customer advocate and liaison between customer and network engineers to provide technical support and troubleshooting information. •Provided education and training to customers relating to service updates and new features. •Escalated complex issues to team leads for managerial support.

Wireless Sales Consultant

Best Buy

2012 - 2014 · 2 yrs

Smyrna, GA

Completed new cellular phone service activations and upgrades for customers. •Reviewed and processed service orders and wireless phone buy backs and trade-in orders. •Performed wireless phone troubleshooting •Assisted and advised customers purchasing accessories to meet technology needs.

Processing Executive

Infosys

2010 - 2011 · 1 yr

Greater Atlanta Area

Made adjustments to customer accounts in lieu of account disputes and charge disputes. •Assisted customers, from start to finish, with adjustment requests of service.