phil reagan

* Customer Relations / Complaints Team * Dealing with inbound complaints via post/ email / telephone * Ensuring complaints handled in line with FCA regulations * Providing complaint resolutions in line with business and regulator guidelines * Verifying and approving documentation * Liaising with suppliers and business partners in processing complaints through to resolution.

* Customer service executive for RBS/NatWest Mobile Phone Insurance Team * Dealing with inbound enquiries and registrations * Taking new insurance claims and making relevant checks * Recording the information required to complete the claims process * Verifying and approving documentation * Liaising with suppliers and business partners in processing claims through to completion * My role also included dealing with general queries regarding insurance terms and conditions.

* Customer Service Advisor for the industrial division selling into the automotive/aerospace/defence fastener market. * Taking inbound queries and producing quotations * Sourcing specific fasteners to meet the customer’s technical requirements by being able to understand technical drawings. * Problem solving and resolving complaints and other issues that arose.

* Customer Service Advisor selling to the wholesale and resale market Health and Safety Clothing and PPE. * Dealing with inbound enquiries and orders * Problem Solving and resolving complaints and other issues * Processing order and quotations * Time spent in the purchasing department responsible for negotiating with various suppliers before placing orders * Dealing with customs, shipping details and stock control * My other roles included Branch IT support and being the Health and Safety Representative.

* Review and assessment of system requirements and specifications. * Writing Test Plans, Scripts and Test Scenarios * Execution of tests using a variety of testing techniques, * Documentation, reporting and management of defects using a defect tracking system. * Liaison with the System Developers, Business Analysts, Project Managers and Key Stakeholders with regard to test procedures, test execution and defects. * Retesting of resolved defects and system changes. * Test lead on key business projects, Attendance and participation in Project Team meetings. * Performing GUI, Functional, Integration and Regression tests * Use of various test/management tools including, HP Quality Center, JIRA, Selenium IDE, Toad, OWASP ZAP, Various In-house tools. * Exposure to various test methodologies including, Waterfall, Agile, Risk Based, Timebox * Promoted from Junior Software Tester March 2015

English Language C GCSE English Literature D GCSE Science (Dual Award) CC GCSE Mathematics C GCSE Geography C GCSE Activities and Societies: Duke of Edinburgh Award Scheme ( Silver Award)

Level 2 Maintain ICT equipment and systems 7266/7267-401 – Grade: Distinction * Level 2 Customer support provision 7266/7267-402 – Grade: Distinction * Level 2 Install and configure equipment and operating systems 7266/7267-403 – Grade: Distinction * Level 2 Testing ICT systems 7266/7267-405 – Grade: Distinction