Piyush Kumar

As Senior Vice President at MakeMyTrip, I lead AI Platforms, Personalization, Growth Technology, and Data Platform Engineering. My charter spans AI-native customer experiences, personalization systems, marketing intelligence, evaluation platforms, data infrastructure, and technology platforms for FinTech, cross-sell, and emerging business verticals. I focus on building scalable and governed platforms that transform data, AI, and decisioning systems into measurable business impact across customer experience, growth, revenue expansion, operational efficiency, and responsible agentic AI adoption.

As India’s leading online travel company with an impressive combined desktop and mobile MAU of 45 million, MakeMyTrip sees machine learning (ML) as a key driver for continued growth by delivering personalized experiences for every customer from recommendations to in-location engagement. DataPlatform Team is a horizontal function at MakeMyTrip to support various LOBs (Flights, Hotels, Holidays, Ground) having two key responsibilities:- 1. Develop the platform for data capture, storage, processing, serving and querying. 2. Develop "Data Products" starting from:- * Personalization & recommendation platform * Customer segmentation & intelligence * Data Insights engine powering persuasions and * the customer engagement platform to help marketers craft contextual and personalized campaigns over multi-channel communications to users MakeMyTrip developed Feature Store, an internal unified data analytics platform that helps to build reliable data pipelines, simplify featurization and accelerate model training. This enabled us to enjoy actionable insights into what customers want, at scale, and to drive richer, personalized online experiences.

Advisor Healthcare aims to bring a change to the Healthcare industry in India through its unique "Virtual Hospital", based on marketplace model - where it enables digital interactions between healthcare providers and patients, so that the consultation can take place remotely. As a platform, it has a combination of marketplace, digital communication, personal health records and health assistant; and hence, it helps a patient during his/her entire course of treatment, irrespective of its online or offline consultation. In India, connecting and following up with a doctor is a daunting task as 80% of the healthcare infrastructure resides in top 20 cities. And unavailability of personal health data and medical records make it even worse. With its technology and proposition, Advisor Healthcare aims to disrupt Indian Healthcare market of remote consultation, continuous care, follow-up and second opinion using chat, audio and video solution for better connect between healthcare providers and receivers. As per several reports, India is emerging as world capital for diabetic and chronic patients; this validate the need of a system which can help a patient in continuous care and remote consultation. Checkout Advisor Healthcare Mobile Health App : http://healthadvisor.xyz Patient Portal : http://advisor.healthcare Clinical/Doctor Portal : http://doctor.advisor.healthcare Doctor's Virtual Clinic on Android : http://doctorclinic.online Child Care - Consult Doctor : http://child.hcare.io/app

Building India’s first mobile marketplace to buy and sell new and used automobiles. http://droom.in/app

Technical lead for MakeMyTrip's data systems/ BI, implementing lambda architecture stack/system to power data processing and building services for personalization play @ MMYT along with recommendation engine (collaborative & content-based filtering), data products. Starting from architecture design to implementation of scalable bigdata stack using distributed data systems. Key Projects/Initiatives include:- - Building 360 degree Customer Profile : ORB - Developed Near Real-Time Data Pipelines for Mobile Apps for Session Continuation across devices - Development of Data Services Platform : MyDSP - Personare BigData Platform - Build tools and infrastructure for the collection, analysis and visualization of data using open source software. - Continuously solving the challenge of combining data/information from multiple data sources. Tech Stack: Apache Storm, Hadoop, Kafka, Camus, Zookeeper, Logstash, Couchbase, ElasticSearch, Voldemort, Pentaho Data Integration/Kettle, MySQL/MariaDB, Vertica, ESB (Enterprise Service Bus - Camel, Drools, CXF , ActiveMQ & Spring), R, Python, Mahout, Hive, Scalding, Cassandra, WSO2 API Manager.

MakeMyTrip is the pioneer of the Online Travel Industry in India. Team: Website Operations Summary: http://piyush.me/2013/10/24/five-years-makemytrip-journey-hacker/ #! Development & Setup of following tools: - Biz-Eye Mon (In-house Monitoring/Reporting tool) - Biz-Eye Sync tool : rsync tasks + rollback + MySQL logging - BigIP LBManager for managing LTM and GTM using Django / PyControl - Cheetah Framework– Global Monitoring System (my contribution - from Idea to complete Product) - Cheetah uses Selenium-RC and Jenkins(Hudson) integration for Real Time monitoring of website with nice Reporting and Alerting system developed from scratch. - Ganglia cluster monitoring: creating custom monitors using shell scripts/python, jmxsh, http, sql and setup pollers using gmetric -> @ Social : - MMT Blog: Configured Blog for MakeMyTrip : http://blog.makemytrip.com - MyIdeas Portal: developed using Drupal – people can share there ideas on portal and others can vote / comment / conversation + volunteer team to implement the best voted ideas as community. #! System Administration - Configuration and Management of F5 loadbalancer - BigIP LTM (10.1) + iRules - Puppet / facter and MCollective for Centralized configuration management - Nagios/Centreon, OpenNMS, Neerikshan, CFEngine Administration, TWiki Administration - SysLog-NG + SPLUNK Administration / setup for centralized logging and reporting. - Primary Ownership for server setup / configuration on www.makemytrip.com and www.makemytrip.ae & us.makemytrip.com domains and SEO automation. #! Security Administration of all MMT domains both network and web application security and SPOC to security audit companies for MakeMyTrip - First level scan VA/PT test for any new application / code change for applications under business critical path. - Administration and configuration management of IPS – Checkpoint and Imperva SecureSphere WAF(Web Application Firewall)

NexTag is a Software product development organization focused on e-commerce comparison shopping domain for products, financial services, travel, automobiles, real estate, education and more (Ranked #2 in world in this domain), US founded and headquartered, with development centers in US and India, and revenue centers spreading in entire Europe apart from US. Team: QA-Infrastructure/Operations at NexTag, Gurgaon (India) center. Primary Job role: Operations/QA-Infra NexTag App Tech. /Platform: Java, Lucene, MySQL, Linux. Responsibilities: **Testing of NexTag App, Components are: Search Indexes(PS-product shopping) Cache System M1 Monitoring App[NexTag Monitoring Tool] Scripts Testing Automation (Replay, JMeter, JProfiler, Cobertura, Selenium) (Primary contact for escalations regarding Production issues on above components by NOC) **Environment Administration of QA Servers (Setup/Configuration of NexTag App-Environment Support includes setup Linux Server(virtual + physical), Apache HTTP/Tomcat servers, MySQL server and NexTag Application based on different Server Types) Managing F5 BigIP (9.3 LTM) in QA & Google Mini (Internal Search Engine) **Performance Testing of OS, Apache HTTP server, Tomcat + Every New Release