Pisoi Saita

Managed end to indirect spend for Diageo Kenya.

Supply Finance specialist: Supply Finance business partner Key aspect is to offer decision support to the operations team by ensuring I bring end to end visibility on all operations from a cost perspective. This entails scenario analysis on daily basis to ensure we drive out cost and maximize profitability. Monthly Responsibilities: • Monthly budget tracking and reporting for Kenyan entities • Pro-actively manage Overhead spend by conducting bi-monthly meetings with Cost Center Owners and Business Heads to track performance and monitor costs to drive out all unnecessary costs. • Review of actual overhead spend before close of month to ensure accuracy in posting and consistency. • Weekly check off that routine journal has been posted by shared teams so ensure we close the month as planned. • Weekly flash reports to track performs • Preparation of monthly Business Performance Report to be share to senior management for monitoring and decision making purposes. • Supervisory support for all stock take to ensure accuracy and consistency • Monitoring all accruals and releases on a monthly basis

1. Achieved Working Capital Savings of £5m. We were able to reduce our stock levels from 3 months to 2days. We achieved this through consignment stocking. I was the coordinator in the project, We consigned stocks for the Three markets we operate in Kenya Uganda and Tanzania. Issued 8.4B Corporate Bond: We managed to raise 8.4b well above the 6b shilling target. We also managed to extend the expiry of 5b bond for another 10 years 2. Secured Financing for Farmers at a rate of 12.4%: That improved our cash management since we were able to move app. £34000 from our books. This significantly improved our cash management and ensured met our daily cash requirements 3. Digitized our daily cash reporting: Through the adoption of MT101 and MT940 we were able to simplify daily cash reconciliations and cash movements monitoring in real time 4. Achieved Tax Savings of £470000: We were able to identify some areas where our tax applications were not fully optimal this ensured that we managed to reduce our monthly tax by 1% Monthly Tax Reconciliation: EABL has over five subsidiaries, operating in 3 Markets. I was part of the team that ensured timely monthly tax reconciliation and payments given the tax policy within the East Africa Region.

I worked in the medical finance department in the following areas: Account Payable, Reconciliation of Bills (Debtor's A/c), Payment follow-up with Clients, and Age debt collections, Focusing on accounts payable, Minimize Bad debt, cold calling, I was responsible for:  1. Invoicing, cash allocation, account reconciliation, telephone collection, arrears reminders, effective correspondence, 2. Customer contact point and query resolution, credit referencing, credit limits, accounts analysis, liaison person with sales and other departments. 3. Database management and Management reporting. In depth knowledge of performing credit and collection functions through direct client communication channels 4. Hands on experience in resolving complex credit issues

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Key Accomplishments: • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

• Participated in sales function for various brands for Diageo company • Led business development and marketing efforts which expanded the customer base and introduced products into specialty markets • Conducted market research, identified emerging market trends and introduced marketing strategies • Created trade show materials, attended trade shows and promoted products • Contributed to the implementation of promotional programs that optimized revenue levels in a saturated markets

• Highly skilled in cashing checks, accepting deposits and loan payments, and processing withdrawals • Functional knowledge of performing specialized tasks such as personal money orders • Able to record all transactions in a prompt and efficient manner • Hands on experience in providing exceptional customer service and resolving clients’ accounts issues • In depth knowledge of examining instruments for endorsements and verification purposes • Proficient in using computers and other office equipment • Handle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances • Cross-sell bank products and services • Transfer funds and accept loan payments