Pisin B.

Thai Union Group PLC is one of the world's largest seafood companies, supplying premium products to over 90 countries under iconic global brands. With a workforce spanning multiple continents and a bold sustainability agenda — SeaChange® 2030 — Thai Union operates at the intersection of food innovation, responsible sourcing, and operational scale. As Talent Acquisition Department Manager – Manufacturing, I lead end-to-end recruitment strategy for Thai Union's manufacturing and operations functions across Thailand. My role goes beyond filling roles — I build the talent pipelines that keep production lines running, quality standards high, and leadership benches strong.

In this RPO role embedded with Ingredion, I manage end-to-end recruitment for professional and managerial roles via Workday, from intake through to pre-boarding. I partner closely with hiring managers and HRBPs to define talent needs and design sourcing strategies across Thai plants and selected APAC markets, combining direct sourcing through LinkedIn Recruiter and JobsDB with targeted agency support for niche and senior technical roles. I build and maintain pipelines across critical functions such as Engineering, Production, EHS, Finance, HR and the GTO Program, while ensuring data integrity and recruitment reporting accuracy. I have helped standardise the hiring process in Thailand through structured alignment meetings and evaluation frameworks, filled critical plant and leadership roles, reduced dependence on agencies by strengthening direct sourcing, and contributed to regional TA transformation by sharing best practices and aligning tools and processes with APAC-wide initiatives.

As Regional TA & L&D Manager, I lead recruitment and learning strategies across eight countries, aligning talent pipelines with business growth and practice needs. I design structured onboarding and development programmes that reduce time-to-productivity and lift recruiter effectiveness, while tailoring sourcing and assessment approaches to increase candidate quality and stakeholder satisfaction. I consistently deliver 100%+ of target KPIs and partner with local leaders to adapt TA and L&D strategies to market realities. Key initiatives include launching a Regional Key Account Incentive Scheme, rolling out end-to-end recruitment training (including business development, AI in hiring, stakeholder management and Bullhorn), achieving 100% engagement survey participation, hiring and developing over 27 recruiters and TA leaders, and standardising recruitment manuals and practice meetings to drive knowledge-sharing and execution across IT, Banking, Pharma, Engineering and Consumer practices.

In the Director / Associate Director role, I led recruitment teams across IT, Finance, Banking and Automotive, delivering senior-level search solutions closely aligned with client needs. I drove business development to win new clients and expand market share, while designing structured sourcing and assessment strategies that improved candidate quality and time-to-hire. I strengthened client relationships through consistent delivery and advisory support, resulting in repeat business and referrals. Over this period, I successfully filled 50+ senior roles in BFSI and IT, developed a robust candidate evaluation framework that improved hire quality and reduced turnover, and exceeded revenue targets by 193.9% (THB 2.9M vs. THB 1.5M), significantly growing the client base within six months.

As Senior HRBP, I led end-to-end HR operations for multiple banking units, covering recruitment, talent management, engagement, performance and exits. I designed and implemented talent acquisition and attrition strategies that improved hiring quality and helped reduce turnover, while acting as a strategic advisor to business leaders through analysis of engagement data and HR metrics. I developed and executed employee engagement programmes that lifted satisfaction scores and supported large-scale organisational restructuring by preparing leadership presentations and updated org charts. I also improved recruitment efficiency for Contact Center and Wealth Banking through faster, more focused hiring approaches. Key outcomes included being rated 4/5 and selected for the Talent Pool Development Program, launching a “1-Day Interview” model for contact centre hiring, delivering a fast-track plan for Wealth Bankers and the Wealth Banking Management Trainee Program, and facilitating Gallup engagement survey workshops that translated into actionable team strategies.

At Spring Professional, I progressed from Consultant to Manager for Engineering Industries, overseeing recruitment across Engineering, Automotive, Power-Energy and Chemical sectors. I led searches for mid to senior roles, mentored and developed junior consultants to raise team capability, and built strong client relationships through targeted business development and consistent delivery. I also designed and executed client engagement strategies that improved retention and satisfaction. Across these years, I repeatedly exceeded commercial expectations, delivering THB 3.5M vs. 2.64M target in 2014, THB 6.1M vs. 5M in 2015, THB 4.6M vs. 5M in 2016, and THB 4.06M YTD in 2017, while strengthening Spring’s positioning in the industrial and automotive recruitment markets.

As a Consulting Specialist at Gallup, I led business transformation projects focused on employee engagement and customer experience for major Thai organisations. I delivered data-driven action plans on branding, performance and culture, and coordinated globally with cross-functional teams to ensure consistent, high-quality project delivery. My work included designing tailored consulting solutions that improved key engagement metrics and partnering with senior stakeholders to translate survey insights into practical behaviour change. Clients I supported covered both employee and customer engagement, including the Stock Exchange of Thailand, TMB, Kiatnakin Bank, Central Group and AIS.

In my IT leadership roles at Decathlon, I managed regional IT strategy, teams and day-to-day operations across Asia, ensuring high service quality and reliability for production and commercial sites. I oversaw helpdesk performance and SLAs, drove infrastructure and process improvements, and supported business expansion into markets such as Vietnam, Bangladesh and Sri Lanka. By introducing lean processes, I reduced service costs, strengthened compliance and significantly improved IT service metrics. Over this period, customer satisfaction exceeded 75%, helpdesk satisfaction reached 96%, IT service improvement was measured at 52%, and service costs were reduced by 10% for two consecutive years while successfully opening multiple production and retail locations.

At Wall Street English, I served as IT Assistant Manager while also working as a Personal Tutor early in my tenure. I oversaw IT support for seven centres and more than 500 devices, delivering infrastructure upgrades and CRM rollouts to improve reliability and user experience. In parallel, I led internal training sessions and supported website development, which strengthened internal capabilities and communication and helped enhance the overall learning experience for students and staff.