piotr ostynski

Travelfusion is an online content travel aggregator which links hundreds of travel suppliers to online travel agencies via XML Direct Connect. In my role, I was monitoring API traffic performance from suppliers - 220+ airlines, hotels (Travelodge) - and clients (Google, Expedia, Travelport, Amadeus, Sabre, Concur, Edreams, Bravofly) in terms of errors, live searches, booking failure via QuickStats and system alerts. Analysing errors, bookings performance and system performance. Troubleshooting, debugging and reporting errors to development team via Jira. Raising major incidents externally and internally. Performing complex analysis and updating about status all relevant stakeholders in a timely manner. Following up and liaising with clients and suppliers regarding issues. Prioritising issues and resolutions based on urgency and importance. Supporting Tools: QuickStacts (monitoring and statistics), Cacti (database and servers monitoring), JIRA (defect, issue tracking and project management), Tavelfusion API and Knowledge base, Google Apps, Zoho (customer relationship).

Mr & Mrs Smith is an online travel agency (OTA) for boutique hotels worldwide. Technical contact for hotel partners in EMEA region. Assisting hotels with requests, including rate creation, loading rates and promotions and resolving technical issues or discrepancies. Training on boarding hotels on Smith Extranet system and performing quality assurance in terms of content (descriptions, pictures, policies) prior to launch. Coordinating relocation of guests corresponding to over bookings. Collaborating with commercial team to ensure successful relationships with hotels. Working closely with IT department, raising tickets on customer behalf regarding defects or enhancement requests.

* Product Accommodation Manager Poland and Slovakia: * Ensuring rate parity by performing monthly audits and reports. Maximising pricing for 80+ properties in Eastern Europe Market. Loading promotions, resolving issues and delivering Wotif.com Extranet training to property partners. * Product Accommodation Coordinator EMEA * Supporting main Wotif markets: UK, Germany and France. * Main contact for IT partners: SiteMinder and Trust CRS. * XML activation, rate plan creation, resolving technical issues and escalating to IT service desk team if required.

Individual reservations and short lettings (up to 3 months period). Group reservations, no-shows, book-outs and revenue reports. Dealing with general clients, VIP clients and partner travel agencies (OTA's and Business Travel). Supporting the Revenue Manager in the Head Of Department meetings with presenting strategy reports. Cross-training new reception and reservation staff. Average test call 95 % achievement.

Reservations through telephone, emails and fax. Entering bookings into Opera PMS (ORACLE). Reports, no-shows and additional administrative tasks.

Check-in and check-out, reservations via telephone or walk-ins and banking. New staff trainer, back office support. Conducting show around the hotel to potential group clients, travel agents and wholesalers.