ping-hsun wu

taiwan customer service agent

About

● Full of responsibility and Goal-oriented ● Good at communication and problem-solving skills ● Logical thinker and team player ● Embracing challenges and respecting differences I have served in a variety of roles, which involved not only communicating with people but also solving emergency problems. I am interested in sales, marketing and sports. I would like to be able to apply what I have learned, experienced, and my passion to my career. I want to be a manager position and lead my team to hit sales targets.

Country

south africa

City

bloemfontein

Industry

computer software

Skill

logical thinker, marketing strategy, teamwork, problem solving, confrontation, mathematics, strategic planning, teaching, communication, sports

Experience

private

r.o.c military police

2011-6 - 2012-5 · 1 yr

 Completed assigned tasks and achieved goals(Ex: To keep the area of responsibility peaceful and safe)

sales and marketing intern

iconic translation machines ltd.

2015-3 - 2015-5 · 3 mos

Collected and analyzed potential leads Summarized and designed the template of case studies

receptionist

computex taipei

2014-6 - 2014-6 · 1 mo

* Part-time Receptionist *  Received over 500 international visitors and helped them to register *  Handled visitor problems and created solutions to satisfy them

substitute teacher

wen de elementary school

2013-4 - 2013-6 · 3 mos

 Administered lessons and managed class of 25 students  Used communication and negotiation skill to dealt with students’ and their parents’ problems.(Ex: To handle conflicts between students or parents of different educational concepts. )

harvester

ga flegler enterprises

2012-7 - 2012-11 · 5 mos

 Collaborated with people from six different nationalities  Used communication and problem-solving skills to adapt to cultural differences

taiwan customer service agent

national pen europe

2015-8 - Present · 11 yrs 1 mo

* Answering calls and replying to web queries from the China, Hong Kong, Taiwan, and Australia markets on products and sample request * Persuading customers to agree up-selling by sales pitch and reached up-sell rate over 65% every week. * Dealing with customer complaints, shipping issue, and credit collection

Education

international trade institute

english

2013-1 - 2015-1 · 2 yrs 1 mo

Business and English, double major, 2 years program ● Completed business courses such as Project Management(12 hours), Business Plan(36 hours), Exhibitions(48 hours), Negotiations(48 hours), Telephoning(48 hours), Report Writing(48 hours), Meetings(48 hours), and Business Correspondences(216 hours) ● Researched and investigated international business knowledge through several local and Harvard Business School case studies by senior managers from well-known companies, such as P&G, IBM ● Acquired cultural awareness through interaction with accredited international instructors from the U.S.A., South Africa, Canada, Australia, and England ● Possessed Social Course through golf courses, social dancing class, and table manners Activities and Societies: Alumni Association

national taipei university of education

mathematics

2006-1 - 2010-1 · 4 yrs 1 mo

Captain of Basketball Team in 2009 to 2010 Activities Director of Student Association in 2008 to 2009 Activities and Societies: Student Association, Basketball Team