Pierre Abraham Karabajakian

Salesforce BA @ CMA CGM

About

I am an experienced and passionate tech professional with a strong expertise in successfully managing the full lifecycle of projects involving various SaaS products from requirements-gathering through go live. I am an expert working collaboratively with customers and their third party providers on the challenges that arise throughout the design, development, and integration phases in projects. I am skilled in using the latest BI and data visualization platforms, such as Power BI and workflow automation tools, such as Power Automate to help customers make business-driven decisions.

Country

City

Lebanon

Industry

Computer Software

Skill

Postman API, SoapUI, REST APIs, Communication, Microsoft Dynamics CRM, UKG PRO, Microsoft Power Automate, Microsoft Power BI, Salesforce Service Cloud, Lightning Web Components, Salesforce Sales Cloud, Visualforce Pages, Apex Programming, MuleSoft Anypoint Platform, Aura component, Oracle Taleo, Oracle CX sales, Oracle HCM, Google Cloud Platform (GCP), Google Workplace

Experience

Salesforce BA

CMA CGM

2026-2 - Present · 8 mos

Implementation Specialist

Aspire Software

2023-11 - 2026-1 · 2 yrs 3 mos

Actively participated in client meetings and implemented solutions which helped streamline open shift filling processes within the healthcare sector and digitize internal processes within the car rental industry. Used Postman and SOAPUI to identify and resolve errors that appeared when using the third party APIs. Developed an application using Power BI and Power automate to provide our management team as well as our customers with insightful data so that they can make informed business decisions.

Salesforce Devloper

Cloud Ambiance

2022-7 - 2023-8 · 1 yr 2 mos

Beirut, Beirut Governorate, Lebanon

Developed custom applications on the Salesforce Platform using Apex, Visualforce, and Aura components to streamline customers' business processes. Delivered training sessions to customers and drafted comprehensive technical documentation to ensure a smooth transition post go live. Integrated Salesforce Sales Cloud with ERP and other CRM systems, including Microsoft D365 and Navision, via the APIs of the third party providers. Imported real time data from a pub/sub messaging service into Salesforce using the developed Mulesoft application.

Intern Google Cloud Department

Advanced Business Computing

2022-3 - 2022-5 · 3 mos

Cloud Consultant

ITEC sal (IT Engineering & Consulting)

2019-6 - 2021-2 · 1 yr 9 mos

Implemented multiple oracle cloud applications, such as Oracle HCM, Oracle Taleo and Oracle CX Sales cloud. Effectively trained customers to use Oracle Cloud products by providing personalized training sessions, technical documentation , and user guides. Created Reports using PLSQL and OTBI.