Mafucci

Ingeniero Comercial | Perfil analítico con experiencia en ventas B2B, planificación y mejora de procesos @ Cargo Pacific Group

About

Soy Ingeniero Comercial con experiencia en desarrollo comercial B2B, análisis de datos y coordinación de proyectos. He trabajado liderando procesos logísticos y comerciales, donde aprendí a combinar la visión estratégica con la ejecución operativa, priorizando resultados medibles y relaciones de largo plazo. Me motiva seguir creciendo en áreas de análisis, planificación o gestión de producto, aportando una mirada integral que conecte negocio, eficiencia operativa y experiencia de cliente. Me caracterizo por mi curiosidad, adaptabilidad y mentalidad de mejora continua. Disfruto aprender nuevas herramientas y metodologías que fortalezcan la toma de decisiones y la innovación en las organizaciones.

Country

City

Chile

Industry

Transportation/Trucking/Railroad

Skill

Microsoft Excel, International Trade, Market Research, Business Development, Supply Chain Management, Regulatory Compliance, Quality Control, Customer Relationship Management (CRM), Pricing Strategy, Market Analysis, Cooking, Inventory Management, Inventory Control, Health & Safety, Cascading Style Sheets (CSS), JavaScript, React.js, Node.js, Express.js, Git

Experience

Ejecutivo de ventas

Cargo Pacific Group

2025-5 - 2025-10 · 6 mos

Región Metropolitana de Santiago, Chile

En CPG, acompaño a nuestros clientes en la gestión de sus operaciones logísticas internacionales, ofreciendo soluciones personalizadas y soporte constante en sus procesos de importación y exportación. Aprovecho nuestras capacidades globales y servicios de valor agregado —como la gestión documental y la resolución pro-activa de incidencias, para asegurar una operación eficiente y una atención de excelencia. Me apasiona la logística y estoy comprometido con construir relaciones de largo plazo que generen valor real para quienes confían en nuestro trabajo.

Commis Chef

Wrights Of Howth

2022-8 - 2024-11 · 2 yrs 4 mos

Dublin, County Dublin, Ireland

Head of Customer Experience & Co-Founder

Emro Ecom

2021-3 - 2022-4 · 1 yr 2 mos

London, England, United Kingdom

E-commerce company focused on creating different types of stores and selling products to consumers worldwide through paid advertising. • In charge of the complete management of customer service channels. • Leader of a team of 4 customer experience agents. Monitoring of SLA and KPIs of each agent. Constant delivery of feedback to ensure top customer experience. • Definition of protocols and customer service processes. • Delivery of information related to the company and its products. • Management of customer complaints and suggestions. • Coordination with suppliers and couriers to know the status of customer orders. • Management of product returns to the warehouse and refunds.

Finance and Accounting Analyst

Somec Belda

2018-9 - 2019-2 · 6 mos

Quilpué, Valparaiso Region, Chile

Service company for minor works in electricity and construction. • Registration of work done and its costs in the ERP software. • Allocation of resources to workers to carry out their daily tasks. • In charge of payment of wages and salaries.

Sales Assistant

La Compagnia SpA.

2017-11 - 2018-2 · 4 mos

Santiago Metropolitan Region, Chile

Importing company representing Italian brand of handbags and accessories "O bag" in Chile. • Customer service within the different points of sale of the company. • Update of prices and stock of products in management software. • Calculation and replenishment of stock of products in company stores. • Responsible for online sales through the largest marketplace in Chile.

Education

Desafío Latam

Computer Programming, Specific Applications

2023-9 - 2024-11 · 1 yr 3 mos

Completed an intensive Full Stack Development bootcamp focused on building modern and scalable web applications. Gained hands-on experience with front-end technologies like HTML, CSS, JavaScript, React, and Bootstrap, as well as back-end development using Node.js, Express, and SQL databases. Developed skills in designing responsive UIs, implementing RESTful APIs, and managing databases. Practiced version control with Git and collaborated on projects simulating real-world environments.