Phyllis Nwabor, MBA, PMP

• Spearheaded the establishment of four clinics in Edmonton, achieving 300% market share growth in the first year. • Provided executive leadership support to the CEO, overseeing budgeting and forecasting to ensure organizational financial and strategic health. • Achieved 35% cost reduction while maintaining high quality of care through cross-functional team leadership. • Leveraged quantitative analysis for clinical operations to exceed strategic business objectives through P&L analysis, budgeting, forecasting, and discounted cash flow (DCF) methodologies. • Led innovative, data-driven strategies for competitive positioning and value creation, optimizing stakeholder value through collective capitalism. • Managed technology-driven business transformation, improving efficiency, patient experience, and market competitiveness. • Secured key partnerships for market expansion. • Fostered a high-performance culture, enhancing engagement and retention by empowering team members and emphasizing cultural humility, emotional intelligence, and psychological safety. • Effectively managed resources for organizational excellence and change management. • Demonstrated financial acumen in strategic decision-making. • Designed and maintained an HMS to streamline talent recruitment, onboarding processes, and annual team appraisals.

The Center Director (CD) is a strong analytical leader and manager with directive skills and high emotional intelligence. These skills are utilized in coaching, motivating, and empowering direct reports into high-performing team members while leading a high volume surgical facility. Responsibilities: • Achieved performance enhancements as Interim Center Director at LASIK MD Saskatoon, March-June 2019. • Empowered and led a 65-member team to exceed set targets through emotional intelligence and principled negotiation. • Revolutionized clinic operations, boosting metrics and efficiency by 68% by addressing critical gaps. • Increased employee satisfaction by 42%, retention by 33%, and patient satisfaction by 84%. • Provided strategic guidance, driving continuous improvement with sound decision-making. • Executed change management initiatives for short-term objectives and long-term goals. • Optimized resource allocation, enhancing efficiency within budget constraints. • Oversaw talent development, fostering excellence, goal alignment, and psychological safety.

The surgical operations team manager has a motivational leadership style with the ability to ensure protocols stipulated by the College of Physicians and Surgeons (CPSA) are duly followed, foster change while working in a complex environment, knowledgeable in efficiency, prioritizing, and human resources management. Responsibilities: • Achieved operational efficiency and effectiveness by spearheading surgical optimization, reducing wait times, and enhancing patient satisfaction across Canadian operating suites while leading a 60-member team. • Reduced cost of quality by ensuring adherence to CPSA policies, protocols, and standards, increasing compliance by 95% compared to baseline. • Implemented CPSA-aligned protocols for operational efficiency and standardization across all LASIK MD/Vision Group Canada brands. • Achieved NHSF accreditation in 2018 and deployed best practices across operating suites nationwide. • Seamlessly managed all surgical day operations as the clinic's surgery day clinic manager. • Collaborated with SA Trainers Group to enhance training protocols in Vision Group Canada Operating Suites, fostering continuous improvement.

The Corneal Collagen Cross-Linking (CXL) Coordinator works closely with the clinic’s medical surgeons to ensure a smooth and pleasant experience for patients who undergo treatment for Keratoconus. The comfort, continuity-of-care, and quality of care for our patients is the priority of the CXL Coordinator. It is also my mandate as CXL coordinator to coordinate all new and ongoing studies as well that of TCAT patients to be published. Responsibilities: • Ensure clinic team members are up to speed with developments in handling our CXL and Cataract MD (CAT MD) patients. • Ensure clinic team is aware and up to date on ophthalmologist preferences for their region. • Communicate and working cooperatively with Center Director to ensure surgery openings are filled to capacity, the smooth flow for our CXL and CAT MD patients. • Update and complete relevant reports and administrative tasks efficiently and in a timely manner. • Ensure patient medical history is acquired, call previous optometrist to discuss patient’s history. • Ensure charts adhere to the specification of the ophthalmologist and that protocols are being met. • Communicate and follow up with potential and current patients in a timely manner, demonstrating customer orientation, emotional intelligence and clarity. • Ensure post-operative requirements are being met by team members. • Help deliver information communicated by the Alternative Services Department. • Openly communicate ophthalmologist requests to applicable parties. • Assist interdisciplinary team members to provide ongoing service for patients. • Complete clerical requirements such as absence letters for patients, tracking sheets, reports, etc. with accuracy.

The role of Surgical Assistant (SA) is very important, requiring the individual to cater both to the patient and to the surgeon. (SA) Trainer must help new SAs find this balance and overcome their hesitation and fear. Part of the SA Trainer’s mandate is also to work alongside the SA Supervisor, Operations, Center Directors, and surgeons to ensure that a safe and structured learning environment is created for employees new to Vision Group Canada Operative Suites. Fostering a supportive relationship with employees will ensure that they are confident with their training, a confidence that will show to patients and ensure safe and successful outcomes for Vision Group Canada patients. Responsibilities: • Developed surgical protocols aligned with updated health standards, overseeing a surgical team of 60 members. • Collaborated with the National Surgical Assistant Coordinator to establish a robust training program for operating room teams. • Co-created an efficient onboarding process as part of a specialized team, ensuring alignment with surgeon preferences across Western Canada. • Led quality audits in the operating room, identifying and addressing gaps to maintain high standards of care. • Implemented an inventory management system within budgetary constraints alongside month-end and year-end clinic audits to optimize resource allocation and planning. • Conducted quarterly and annual performance validations for team members, aligning with organizational goals and standards.

The Centre Director (CD) is a highly influential manager and strategic thinker with strong business acumen. The CD understands and is able to communicate the vision and direction of the business. The CD is a great communicator, inspires people to give their best, taking into consideration their respective strengths, and establishes strong trusting relationships. Responsibilities: • Understand business politics and use judgment in decision-making and day-to-day management. • Think outside of the box to establish concrete actions in order to meet short and long term goals. • Foster a strong engagement culture through effective employee management. • Ensure accountability within the team. • Achieve balance between development/coaching and constructive performance management. • Ensure to always have the right people in the right place. • Know when to be hands-on and drill down in current processes and results. • Understand and manage budgets. • Measure and improve key performance indicators (KPIs).

GPA - 3.9

PMP