Phylis Ivy Kojo

• Maintains knowledge of all facilities, services and promotions in order to respond confidently and effectively to inquiries. • Proactively works with other teams as part of a guest-centric community, caring for guests and colleagues alike. • To be ambassadors, leaving lasting impressions for our guests. • Use natural talents to connect with the guest and create a memorable experience. • Committed to evolving our service based on regular feedback, thus ensuring consistent deliverance of a personalized guest experience.

• Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. • Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. • Answer, record, and process all guest calls, requests, questions, or concerns. • Receive, record, and relay messages accurately, completely, and legibly. • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. • Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. • Report accidents, injuries, and unsafe work conditions to manager.

• Maintains a clean, safe, hazard-free work environment at all times • Understands the emergency procedures for the entire Hotel. • Answering guest requests when necessary