Phuong Thao Vu

- Project Manager for Leading the Way initiative for senior leaders (G8 and above) of ROX Group (previously TNG Holdings) subsidiaries and affiliates (including Vietnam Maritime Commercial Joint Stock Bank/ MSB), in partnership with McKinsey & Co. Vietnam: About the project: diagnostics and design of a Group Leadership Framework, conduct leadership assessments, design and implement individual and co-hort based development journeys for senior leaders in different industries. o Managed procurement process, from selection of vendor to contract signing and payment; o Project coordination and management in partnership with consultant team; o Participated in the design process for all project deliverables, from leadership framework to assessment and development journey(s). Proactive quality control and quality assurance for project reports and final deliverables; o End-to-end management for implementation of leadership learning journey/ interventions o Engaged with and provided timely support to senior leaders who participated in the project; o Recommend how to institutionalize and embedd project deliverables into key talent processes - HR Operations management for TNG Global in Gibraltar (TNG Holdings/ ROX Group's overseas business): o Recruitment for TNG Global Foundation, including Construction project (Realty) and Finance teams, including: contacting and coordinating with local headhunting firms, preliminary screening, organizing and conducting interviews, proposing and negotiating on package, completing paperwork and onboarding, supporting relocation or internal staff from Vietnam to Gibraltar; o Developed relevant HR procedure/ guideline documents, tools and templates for TNG Global; - Participated in talent management activities such as: succession planning, job rotation, compensation & benefits, etc. for Group's senior leaders - Designed & developed reports, communication messages, surveys, etc. as requested

Design and develop curriculum and learning materials for Retail bankers. Support the implementation of training programs. Advocate productive learning culture.

- Defined HR Governance Framework to oversee key HR matters and pillars through high-level governance and management tools; - Refined HR strategy for 2025 and translated strategic goals into set of HR strategic metrics, with recommendations to improve HR dashboards; - Defined RACI relating to human resources management among HR functions and people managers across the bank; - Restructured HR document tree for simplification and ease of searching - Standardized descriptions of people management responsibilities in Job Profiles of people managers across the bank (approximately 550 positions);

- Designed new organizational structure for Retail Capability Development (following the steps in ADDIE model), including new job profiles and updated terms of reference; - Crafted the Overall Development Plan (ODP), which included Capability Construct & Learning Roadmap for Retail lending product specialists (of branches and alternative channels) - Analyzed learning needs, designed and developed new learning assets for Retail lending product specialists (of branches and alternative channels), following the 70-20-10 model - Teaching assistant for workshops to upskill the Retail Capability Development team

Senior Project officer in Innovation & Change Delivery (ICD), which was the project management office under Customer Service & Financial Advisory (CSA) division (formerly S&D): + Redesigned coverage model for Priority banking service, including the centralization of Priority Banking Centers and specialization of more than 400 Priority Banking Managers (PRMs); + Planned and supported the implementation of revamped Priority sales and service model for Priority customers which has an impact on and approximately 100,000 customers; + Crafted the sales management process to plan and manage sales activities of PRMs and to standardize sales performance coaching process; + Supported the design of Customer Needs Management program for PRMs, including process and behavioral change from product-centric selling to holistic customer-centric needs based selling, leading to significant positive business impact;

Senior Project officer in Innovation & Change Delivery (ICD), which was the project management office under Customer Service & Financial Advisory (CSA) division (formerly S&D): + Redesigned coverage model for Priority banking service, including the centralization of Priority Banking Centers and specialization of more than 400 Priority Banking Managers (PRMs); + Planned and supported the implementation of revamped Priority sales and service model for Priority customers which has an impact on and approximately 100,000 customers; + Crafted the sales management process to plan and manage sales activities of PRMs and to standardize sales performance coaching process; + Supported the design of Customer Needs Management program for PRMs, including process and behavioral change from product-centric selling to holistic customer-centric needs based selling, leading to significant positive business impact;

Executive assistant to Head of Sales & Service Excellence (SSE), which was an intermediary between headquarter and Techcombank’s retail frontline with a population of 5,000 to 7,000: + Involved in the design and implementation of sales & service processes, practices and capability development programs that shape the development of the retail frontline and management team, particularly Priority Relationship Managers; + Supported the restructuring, strategizing and managing of 5 departments in Sales & Service Excellence (SSE); + Prepared resource planning for 20+ strategic and BAU initiatives in S&D division’s master plan; + Coordinated & followed up on cross-functional mini projects, including preparation & implementation of communication; + Corporate culture activities: participated in Techcombank’s birthday event and supported after-hour English class for internal staff;

- Core team member of the RM Capability strategic initiative, Strategy division from April 2017 to July 2017 - Coordinated discussions to complete ODP (Capability Construct & Learning Roadmap) among key stakeholders within Techcombank: HR L&D - BB RM Capability initiative – Business Banking division – Sales & Distribution division and other stakeholders (Risk, Compliance & Legal, etc.); - Worked in cooperation with McKinsey & KPMG consultants to validate Competency Framework for 7 BB roles - Managed assigned work streams in the initiative & prepared weekly/ monthly/ executive reports for the project for RM Capability initiative (from April 2017 to July 2017), as requested;

- Assisted L&D consultant in designing Overall Development Plan (ODP) and Performance Checklist for 7 roles of Business Banking sales force; - Analyzed existing training programs & materials against Competency requirements for each position. Defined appropriate delivery method & duration for each program. - Designed training outline in cooperation with content owners in Techcombank for programs in the Learning Roadmap, for both technical knowledge and soft skills; - Participated in Train the Trainer for “flipped-class” facilitators - Designed the learning process (Plan – Learn – Apply – Review/ PLAR) & drafted the structure for the Curated Knowledge center/ Online library to support the self-directed learning of BB sales force; - Drafted and translated all project deliverables, including communication materials, Train the Trainer (TTT) materials, etc.; - Project management: Managed assigned work streams in the initiative & prepared weekly/ monthly/ executive reports for the project with L&D consultant (as requested; - Actively participated in corporate culture activities of Techcombank as representative of L&; - Others: + Coordinated and supported Executive Communication workshop for Techcombank’s BOM; + Managed the procurement process, especially payment process for L&D consultant & KPMG; - Achievement: L&D’s Certificate of recognition for outstanding performance in September 2016 and March 2017.

- Embraced the new approach for Talent management, retention & development at Techcombank; - Facilitated several talent activities, including: the onboarding of Markets Fast Trackers (FTs); assessment and appointment of Techcombank’s MT batch 1 & 2; Assessment and Selection of Talent Pool in 2015; Leadership Profiling Initiative for BOM and selected N-1 and Mentoring program for selected Talent pool; - Facilitated the drafting, translation, issuance and communication of several talent regulations including Regulation on Talent Management, Retention & Development; Regulation on Loan scheme for Talent Pool & Specialists segments and Guidance on Coaching for Techcombank employees; - Designed proposal for several talent activities including: Coaching, Mentoring program, Personal Development Plan (PDP), Succession planning, CEO Challenges & Chairman Challenges, Talent Membership Review 2016 and Revised MT Program for Sales & Distribution division; - Managed procurement process for outsourcing vendor for Techcombank’s Leadership Profiling Initiative for BOM with Young Samuel Chambers ("YSC") Limited (USD 250,000 in value); - Organized and participated in corporate culture activities such as: English play contest, competitions for Bank’s birthday event; - Drafted several communication for HR division, including HR section in the bank’s Annual report; - Achievement: HR’s award for outstanding performance in September 2015.

I started by gaining knowledge of Compensation & Benefits (C&B) policies in Vietnam, as well as C&B regulations and processes at Techcombank. My work involved monthly salary payment for two of Techcombank's subsidiaries and last payment calculation for those who terminated labor contracts with Techcombank. Service Level Agreement (SLA) was approximately 98% (243 cases in total in the span of 2 months).

During my first six months as a Management Trainee, I rotated through various departments in Techcombank, including: Sales & Distribution, Operations and IT, Risk Management, CORM (Compliance & Operational Risk Management) & Legal, Strategy and Asset Management Company (AMC). This period provided me with a comprehensive view of how different functions of the bank contribute to the overall success, a widespread professional network and a thorough understanding of the business, which has been extremely helpful.

- Interpretation for the project's foreign expert - Translation of academic documents, such as: the English Teacher Competencies Framework, Criteria for textbook evaluation, etc. - Minutes taking at official meetings - Other administrative and secretarial work

- Preparation of learning materials - Conducting English lessons for students of different ages and various levels - Communicating with students and other staffs at the center