PHUC NGUYEN THI HONG

AAAS LOGISTICS from 2008 until now Customer service staff / sales assistance Finding schedule from shipping line and send to customer or relevant party. Handling all freehand or nominated shipment from HCM to Asia (main market), main ports of US and EU for reefer container, garment shipment Receiving detail requesting order from sale or customer and getting booking with shipping line or co-loader (FCL and LCL shipment) Checking booking confirmation and sending it to relevant Filling detail booking on monthly report, and report to Manager or sale about high percent cancelation or amendment booking every month Checking email and sent all delay vessel information and other notices from shipping lines to customer and relevant party Transferring booking to document department to make B/L for customer Contacting with agent in oversea and send and receive information from them Following up and solving the trouble about the shipment until to final destination Solving all complaints from the customer and agent (damage the cargo or container, the temperature gate in not reach to require….) Taking care some of VIP Customer Contacting and getting in touch with sale shipping lines, agent to get best price Offer and update the Ocean freight quotations to VIP Customers on week, month Gathering costs and working with accountant Other tasks assigned by the Manager DOMEX VIET NAM 2007-2008 Garment manufacturing / shipping staff Contacting with forwarders or shipping lines to get booking Supplying SI to forwarders or shipping lines and check bill of lading Submitting Certificate of original Declaring customs