Phoon Hiong Yap

• Founded and managed Kokobin Sdn Bhd, specializing in desserts and beverages. • Successfully established and currently oversee six outlets, enhancing brand visibility. • Developed a unique offering of instant make desserts, including Imagawayaki (Taiwan wheels waffle). • Provided catering services for various events, including weddings and corporate meetings, expanding customer reach.

System Delivery • System delivery (new project or change request) on VAS Product including setup/deploy the whole system; work with Operator (Zain, STC) to complete the phase, perform integration, ATP with customer and etc. Example of project: Blackberry Law Interception, RBT (Ring back tone), RCC (Reverse Call Charging), VSS Monitoring (Tap Packets Core data Traffic), Teleconference, Cisco Webex, CallMeBack and LIMS( Lawful Interception Management System for Voice and Packet Core data). System Support • Provide second level of technical support on TSS Team VAS platform such as RBT (Ring back tone), VSMS(Voice SMS), RBV (Ring back video), RCC(Reverse Call Charging), LIMS(Lawful Interception Management System), Roaming, Airwide SMSC, IVR, MMSC, VSS Monitoring, Webex, CallMeBack and etc. Work with Manage service team, Core network team and 3rd Party Product line to resolve ticket. Project Post Implementation Supported • Blackberry Law Interception • RCC (Reverse Call Charging) • LIMS(Lawful Interception Management System). • RBT (Ring back tone) • RBV (Ring Back Video) • VSMS (Voice SMS) • RoamWelcome SMS. • Airwide SMSC. • IVR (Interactive voice response) • MMSC • ISP (Internet Service Provider) • Cisco Webex • CallMeBack • Teleconference New Project Delivery • Blackberry Law Interception • RCC (Reverse Call Charging) • LIMS(Lawful Interception Management System). • RBT (Ring back tone) • RBV (Ring Back Video) • VSMS (Voice SMS) • VSS Monitoring • Teleconference • CallMeBack Project Expansion • RBT (Ring back tone) • RBV (Ring Back Video) • VSMS (Voice SMS) • LIMS (Lawful Interception Management System). • VSS Monitoring • Teleconference • Cisco Webex • CallMeBack

• System implementation (new project or expansion) on Unifiedcomms VAS Product including setup/deploy the whole system; work with customer/Telco from different department (Core, Billing (IN), SMSC and etc), perform integration, SAT/UAT with customer and etc.

• Provide 1st and 2nd level of technical support, network support and all IT related issues (hardware, software, printer, etc) to internal staff. • Prepare computers/laptop for internal staff which include the following: - Set up new computers for users (new hires), create user in active directory (Window Server 2003). - Create a new email address at Web Server. • Reconfigure / format computers. • Perform upgrades & maintenance to all computers include laptop(purchase from supplier and hand on to change the part) from time to time. • Monitor network connectivity (LAN/WAN). • Keep track of laptops, desktops, printers, external monitors (CRT & LCD), accessories’ movements (documentation and reporting). • Maintenance and administration of virus protection & security of the network. • Manage all IT equipments (servers, routers, switches, printers, etc), server data backup and restore and ensure it comply with the organization’s standards and procedures • Handling Window Server 2003 such as create active directory, backup, upgrade, software installation and etc • Manage Ectag and ERP project implementation (internal use System) with the coordination with project vendor and users to ensure project is meet requirement. • Handling in company firewall (SonicWall) and all switches/routers. • Troubleshoot when there are networking issue arises. • Assists and maintain UBS accounting software to internal users. • ISO documentation. • Involved in purchase, maintenance or renew licensing with liaise with IT vendor (Symantec antivirus, Window Xp, Microsoft Office, firewall, and etc). • Involve (planning and drawing) and support Vendor on fiber optic and LAN network installation. • Travel to abroad branch to setup network environment, IT equipment and provide training to internal staff for IT knowledge.

• Provide To assists in Lotus Notes email system administration. • To monitor and maintain all the online branches firewalls (Linux OS). • Escalation of WAN lease line connections failure to GCSC, Sydney and maintain liaison between service provider and branches. • Involvement in Helpdesk section where provides front line support to internal users which includes troubleshooting of PC hardware, Networking connectivity and Microsoft applications.