larry pho

* Cashier for the Golden Gate Park Japanese Tea Garden * Worked at the Golden Gate Park Senior Center

* Managed inventory by inputting product information and auditing inventory control system * Transported and shipped 50-300 orders daily * Processed returns to customers and restored into inventory system * Listed products on company website which includes taking product photos and drafting product descriptions

* Served as a liaison between patients, health care providers, and insurance carriers to guide patients and physicians through the reimbursement process for private, state, and federal payers * Handled high volumes of correspondence by providing extensive customer service in addressing patient concerns with accessibility and affordability of medication. * Managed and prioritized daily tasks in order to meet compliance and team goals. * Navigated through Salesforce Case Management System to into patient information and ensure related information is obtained, documented, and available for access and quality review. * Identify and facilitate referrals to alternative coverage options and financial assistance programs for indigent or underinsured population

* Handle customers transaction accurately and efficiently * Cross sell bank products and services to personal bankers that will benefit their financial issues and needs * Meet outstanding customer service goals * Minimize cash differences and conduct loss prevention daily

* Answered inquiries related to majors and classes within the department * Handled incoming telephone calls efficiently and accurately in accordance to department standards * Performed other general office duties that including but not limited to sorting mail, printing labels, copying, scanning, filing and faxing * Took reservations for the Vista Room fine dining Restaurant at SFSU

* Service and maintain borrower's relations by managing current and past due accounts * Accurately handle borrower's requests and inform the best solutions to their account * Meet goal metrics of inbound/outbound calls, dollars collected goals, and quality assurance * Quickly adapting to fast pace environment by promptly learning and executing new policies and procedures * Mentor new hires to effectively communicate to our borrowers and use daily function programs

Activities and Societies: Associated Student Body, Academy of Finance Pathway

Activities and Societies: Alpha Kappa Psi