Phillip Jackson

IT Technician @ Sayers

About

From Psychology to IT – Problem-Solver | Tech Enthusiast | Future Software Engineer / SysAdminWith a background in psychology and career development, I’ve always been passionate about understanding people and helping them succeed. Now, I apply that same analytical and problem-solving mindset to technology, ensuring seamless IT operations and top-tier technical support.I specialize in:Hardware & Software Troubleshooting – Diagnosing and resolving technical issues efficiently.System Administration & Support – Configuring Windows systems, managing Office 365, and optimizing workflows.Data Backup & Security Awareness – Ensuring system integrity and protecting critical information.I’m continuously expanding my knowledge and skills in software development (C#, HTML, CSS), Salesforce administration, and cybersecurity, with the goal of transitioning into a software engineering or system administrator role where I can create innovative solutions and drive efficiency.Let’s Connect! Whether you're in tech, recruiting, or open to knowledge-sharing, I’d love to network, exchange insights, and collaborate!

Country

United States

City

Richmond

Industry

Information Technology & Services

Skill

Microsoft Teams, Customer Support, Human Resources (HR), Account Management, Project Management, Sourcing, Interviewing, Recruiting, Problem Solving, Contract Negotiation, Customer Relationship Management (CRM), Salesforce.com Administration, Cloud Computing, Technical Recruiting, Customer Service, Client Counseling, Training, Sales, Microsoft Office, Data Entry

Experience

IT Technician

Sayers

2025-1 - Present · 1 yr 9 mos

Perform system refreshes for hospital workstations, ensuring secure data backups and system restoration. Manage cable organization and hardware installations to maintain a clean and efficient workspace. Collaborate with cross-functional teams to resolve technical issues and support end-users. Ensure compliance with hospital IT protocols and provide exceptional technical support.

Technical Recruiter

TriMech Staffing Solutions

2023-1 - 2025-1 · 2 yrs 1 mo

Virginia, United States

Design and implement efficient sourcing strategies for technical talent. Manage candidate records within CRM/ATS systems for accurate tracking. Partner with hiring managers to understand staffing needs and deliver qualified candidates. Enhance recruitment processes to improve efficiency and candidate experience.

Lead Recruiter

JobsRUs.com

2022-3 - 2023-1 · 11 mos

Sourced and placed candidates in diverse roles, including technical positions. Optimized recruitment workflows by enhancing standard operating procedures (SOPs). Provided basic technical support, including account creation and password issue resolution.

Learning Specialist

Goodwill Industries International

2019-3 - 2020-6 · 1 yr 4 mos

Richmond, Virginia

Designed and facilitated job readiness courses, including entry-level computer literacy programs. Provided individualized coaching to improve participants' technical and professional skills. Led training sessions to prepare participants for workforce integration and career success.