phill hanlon

acting team manager nb webchat

About

With over twenty five years experience in the Sales and Marketing arena, concentrating on the design and production of clients requirments, I have developed a rounded and informed view of the various facilities required to bring a clients products and services to market. My television production experience and event management background has enabled me to develop many of my client's profiles and service impact beyond their expectations and the strong belief that we are all here to help improve the lives and abilities of others has inspired me to develop training programmes that have run in education and communities across the country to enable others to tell their own stories. Specialties: A wealth of experience dealing with organisations and individuals at all levels.

Country

united kingdom

City

cardiff

Industry

media production

Skill

marketing, event management, new business development, training, management, social media, account management, video production, television, social media marketing, digital media, digital marketing, online advertising, marketing strategy, online marketing, advertising, business development, copywriting, video, broadcast, marketing communications, digital strategy, graphic design, social networking, business strategy, negotiation, customer service, strategic planning, start ups, entrepreneurship, email marketing, public relations, integrated marketing, coaching, team leadership

Experience

acting team manager nb webchat

admiral group plc

2018-4 - Present · 8 yrs 6 mos

Managing a Team of Webchat agents delivering outstanding service from within the company’s front line sales department to our customers in both Motor and Household insurance. Driving performance and quality in an ever changing business environment.

senior web chat agent

admiral group plc

2018-2 - 2018-4 · 3 mos

Assisting the Team Manager to run the team of agents to provide outstanding service and support to our customers.

web chat agent

admiral group plc

2016-11 - 2018-2 · 1 yr 4 mos

Working as part of the initial Webchat team in the New Business division to develop the new support facility to enable our customers to be able to interact with a skilled knowledgeable agent online.

bolt hq champion, new business

admiral group plc

2015-11 - 2016-11 · 1 yr 1 mo

Working with all areas of the Department to train, coach and assist during the roll out of our new business underwriting system. Reporting on all areas of the roll out to the development and management team so as to ensure timely action on all key areas of the systems development in the department.

communications and video production manager, new business

admiral insurance plc

2011-6 - 2015-11 · 4 yrs 6 mos

I am responsible for the concept development of, production and delivery of all of the Departments video communication and training assets as well as supporting the business developement through targeted and timely training assets.

managing director

media4creative

2005-11 - 2012-6 · 6 yrs 8 mos

Media4creative is a media production and training group which develops TV stations in schools and communities across the country. Our production department works closely with many high profile clients to produce a wide variety of corporate television production and our training division works to engage students into a stimulating learning environment through the medium of digital television production.

programme director

karate world wales

2010-1 - 2011-1 · 1 yr 1 mo

Assisant Instructor to the Chief Instructor, 6th Dan Master Everton Smith. Development and delivery of student personal development programmes to compliment the physical programmes being delivered and the delivery of the daily new starter sessions for beginners in the Dojo.

managing director

prn

1996-1 - 2005-1 · 9 yrs 1 mo

Event management and delivery of customers external marketing requirments. From exhibition stand design and building to the event managment of high profile events such as The Welsh Contact Centre Awards or the EFQM annual conference and awards.

national sales and marketing manager

hmso print

1987-3 - 1995-10 · 8 yrs 8 mos

Account managment for major accounts across the country for the Print division. Working with both internal and external production facilities to deliver a timely and professional product for our customers.