Philip Benavides

Advanced through seven roles over 11+ years, culminating in Vice President of Operations. Led a multi-site organization of up to 160 employees and directed Sales, Customer Service, and the full Supply Chain for UPLIFT Desk. Responsibilities spanned Demand Planning, Purchasing, Logistics, Warehousing, Order Processing, Fulfillment, Delivery, Returns, and Warranty. Owned cross-functional execution, seamlessly connecting commercial performance, customer experience, and end-to-end operational delivery. • P&L & Cost Optimization: Drove >$1.5M in annualized bottom-line savings within a single review cycle through workforce optimization, lean processes, and aggressive vendor management. • Turnaround & Revenue Growth: Expanded scope to Sales and Customer Service, transforming an unstable baseline into a high-performing unit that closed high-value deals and restored YoY revenue growth. • Strategic Carrier Negotiations: Led complex carrier negotiations (including FedEx) using shipment analytics to restructure parcel agreements, securing an immediate mid-six-figure cash rebate and hundreds of thousands in ongoing annual freight savings. • Operational Excellence & SLAs: Overhauled packaging protocols to achieve the lowest shipping damage rate on record (saving >mid-six-figures annually) while sustaining 99%+ parcel on-time delivery and 99.99%+ picking accuracy. • Executive Leadership & Cadence: Led the executive operating cadence, driving alignment and prioritization. Built an autonomous leadership system ensuring disciplined, self-sustaining execution across all subordinate departments. • Workflow & Labor Optimization: Implemented workflow improvements reducing processing time by >70% for key order flows, while raising performance standards and accountability across support functions. • Working Capital Efficiency: Partnered on a strategic initiative that materially lowered inventory levels, improved working capital efficiency, and supported warehouse consolidation.

Promoted to lead logistics strategy and downstream supply chain execution across fulfillment, transportation, delivery, and related operating functions. • Directed logistics execution across parcel, freight, delivery, and reverse-logistics workflows, with accountability for service, flow, and reliability. • Reduced labor requirements by more than 15% through efficiency gains, cross-training, and workflow redesign while maintaining service performance. • Redesigned returns controls and receiving processes to reduce fraud exposure and strengthen reverse-logistics accountability. • Increased custom desktop throughput by 20% through process improvements and operational redesign. • Improved downstream flow by reconfiguring staging, transfers, and SKU placement across locations to reduce congestion and increase execution speed. • Strengthened the team’s analytical capability through key hiring and onboarding in support of more disciplined supply chain decision-making.

Promoted to lead warehouse operations and strengthen execution, consistency, and management discipline across inventory flow and fulfillment support. • Directed receiving, warehousing, inventory movement, labor execution, and outbound readiness across a multi-site network. • Led major warehouse network changes, including move-ins, move-outs, consolidation, and picking migration across multiple facilities. • Established warehousing KPI structures and management systems to improve accountability and support performance-based incentives. • Reduced warehouse labor requirements by 24% through process improvement, network redesign, and stronger operating discipline. • Maintained 98%+ on-time parcel fulfillment and 99.9%+ inventory accuracy through standardized controls and execution consistency. • Formalized the safety program through creation of a dedicated Safety & Equipment Manager role and improved site operating standards.

Led fulfillment operations with responsibility for outbound execution, order accuracy, throughput, and service performance during a period of significant disruption and growth. • Senior member of leadership on-site during COVID-19 period, maintaining continuity amid supply disruption, backorders, labor shortages, and sustained volume pressure. • Supported rapid operational scaling by increasing labor capacity significantly through agency partnerships and new frontline leadership structures. • Deployed warehouse automation and related process changes across multiple locations in time for peak-season demand, with shipping records achieved shortly after go-live. • Helped bring temporary warehouse capacity online and strengthened leadership bench depth through supervisor development and clearer operating expectations.

Managed warehouse operations with responsibility for inventory movement, team execution, and outbound readiness in a fast-scaling distribution environment. • Improved slotting, replenishment, and pick-path design to support faster, more efficient outbound execution. • Led the team through peak shipping periods, including the busiest week and month in company history, while maintaining continuity during major staffing disruption. • Upgraded transfer and transportation capabilities by supporting the transition from smaller-vehicle transfers to more scalable linehaul operations. • Partnered on supplier-quality controls and pre-shipment inspection processes to improve inbound quality and reduce downstream issues.

Supervised shipping operations and outbound execution, ensuring timely and accurate order movement. • Managed daily shipment activity and team performance in a high-volume warehouse environment. • Improved output and flow through better station design, team coordination, and shipping process discipline.

Supported purchasing operations, vendor coordination, and inventory replenishment in a growing supply chain environment. • Assisted with procurement execution, purchase order management, and supplier communication. • Built foundational operating knowledge across purchasing, inventory flow, and cross-functional supply chain execution. • Contributed to early warehouse systems improvements, including item labeling, barcode infrastructure, and the physical setup for scalable WMS adoption.

Supported daily delivery operations in a 3PL home delivery environment, coordinating routes, contractor execution, field issue resolution, and client communication. • Built daily delivery routes and supported in-field execution across independent contractor teams. • Served as liaison between drivers, client personnel, and operations to resolve service issues in real time. • Managed post-delivery quality assurance follow-up, labor invoicing, and operating reports. • Supervised 10+ delivery personnel in a fast-paced last-mile environment.

Provided broad HR support for a technology recycling company with three warehouse locations, supporting recruiting, employee relations, performance management, safety training, and benefits administration. • Delivered recruiting, interviewing, employee counseling, performance reviews, and termination support across multiple warehouse locations. • Supported employee relations and management processes in a fast-paced operational environment. • Coordinated safety training and benefits administration for a multi-site workforce.