Philip Shafer

Store Manager In Training

Responsible for overseeing store programs through effective delegation and management of work, employees, time and resources, including securing appropriate staff coverage and assisting the recruitment/selection process. -Oversaw up to seven departments. Including Building Materials, Lumber, Millwork, Flooring, Hardware/Tools, Lighting, Plumbing, Paint, Home Decor, Appliances, Kitchens, Outside Lawn and Garden, Inside Lawn and Garden, Installed Sales and Commercial Sales. -Directly responsible for up to 30 team members and up to 130 during peak season. -Monitored expenses, sales goals, time and phase reporting, timely installer payments, and customer satisfaction. -Create, implement, and monitor action plans for any deficiencies. -Responsible for driving the achievement of store’s financial plans to support sales targets, NBT goals, and expense control. -Responsible for providing support and direction to the Project Specialist Interior program, Pro Services, and Project Specialist Exterior program. -Completed ride-along evaluations, upholding performance metrics, and training in-house associates on obtaining qualified leads and utilizing the project tool and lead management systems for these programs. -Cultivated relationships with installers in PSI/PSE and Legacy installation programs to ensure cohesion and common purpose. -Recruited, trained, supported, and evaluated teams of in-store and outside sales specialists to create a professional and driven sales force. -Communicated and trained staff in new sales initiatives and processes. -Experienced as a “Servant Leader” by collaborating with and inspiring others, managing conflict, and effective communication in order to achieve the desired goals. -Experienced in leading Staff meetings, Sales Specialist meetings and multiple training classes in both one on one and meeting settings. -Experience in rural, suburban, and urban markets by working at eight different locations during tenure at Lowes.

LOWES HOME IMPROVEMENT - Dedham, MA 2005 TO 2006 Department Manager of Installed Sales • Managed install office and two Installed Sales Coordinator (ISC). • Cultivate relationships with installers in Installation Programs to ensure cohesion and common purpose. • Recruited and trained replacement who was promoted to DMIS. • Mentored to Sales Manager position.

Electrical

Receiving