Philip Patti

• Collaborate with business development team to gain insights for developing marketing and branding strategies for existing and new products. • Oversee and grow the marketing department by identifying revenue opportunities among established clients and by securing new accounts. • Identify short and long-term resource needs, including development of annual marketing budget, prot-and-loss projections, and capital expenditure. • Understand key performance indicators (KPIs) and tracking tools for market research, forecasts, campaign results, and consumer trends, and translate results into actionable insights for marketing team. • Manage conception, development, and implementation of marketing plans and strategy, product concepts, and promotional programs to drive customer interest and sales revenue. • Conduct meetings regularly with account managers to review pipeline, resolve challenges, and brainstorm possible solutions, and provide training to ensure team is consistently performing above benchmark. • Attend conventions, conferences, and trade shows, preparing engaging displays and collateral as required. • Recruit and lead Customer Experience Team in a fast-paced, multi- channel environment, focused on achieving sales targets and KPIs. • Mentor customer experience team to problem-solve customer escalations, ensuring the best possible experience at every touchpoint. • Collaborate with executive team and department managers to discuss plans, processes and initiatives to implement better policies and strategies for customer experience. • Gather feedback from customers to learn more about their experience throughout the customer journey.

• Maintain an ongoing in-depth knowledge of New York City and its plethora of highlights and world-class attractions. • Curate personalized options for dining, entertainment, shopping and cultural experiences. • Fulll guest requests, including dining reservations, theatre tickets, sporting events, nightclub and other private/exclusive events. • Coordinate private transportation for guests, including arranging private jets, helicopters, luxury car services, and yacht rentals. • Anticipate guest needs and provide personalized services, including customized itineraries and one-of-a-kind experiences. • Resolve guest issues in a timely, professional and discreet manner.

• Provide personalized guest service and fulll requests for private transportation, dining reservations and curating options for local area attractions and experiences. • Maintain a vast knowledge of Los Angeles' variety of oerings. • Develop relationships with dining establishments, luxury retailers, cultural institutions and other local businesses to enhance guests' experience. • Assist guests with the hotel’s vast facilities and services. • Keep detailed prole notes of guest information and preferences. • Communicate with guests in person and via telephone and email, ensuring their upcoming stay is unique and memorable.