philip godin

* January to February 2011 – Assisted customers with their credit card information, from * balance checks and payments to address updates. * February to May 2011 – Learned effecting probing and questioning techniques to ensure * all information was present to make the best available decision with customer safety.

* May 2010 to December 2010 – Unloaded supply trucks with materials ranging from non- * perishable food items, to pallets containing heavy items, to frozen goods. Supplies would * then be dropped off inside the store during closing hours for the shelf stacking employees. * Assisted with inventory and stocking in the back warehouse, scanning items that needed to * be stored and looked for items that had to be brought out to the store.

* Patrolled inside and out of the hospital property. * Relieved guards and booth attendants for breaks. * Dealt with code troubles and tense situations throughout the hospital.

* Answer general and specific calls regarding American Standard products such as faucets. * Assist in technical inquiries on faucet issues and register warranties on products. * Receive and upload documentation from customers into CRM profiles for archiving purposes. * Ship parts or full replacements through SAP.