philip fouad
service manager
About
I have a very wide experience of 27 years in the automotive industry. I have worked in 3 Authorized Mercedes-Benz After-Sales Dealers in Egypt. I attended many training courses in Mercedes-Benz mother company in Germany and the Mercedes training center in Egypt.I am target oriented and I look forward to succeed in new challenges. I have strong leadership skills and applying the required standards of quality in my work.
egypt
egypt
mechanical or industrial engineering
continuous improvement, automotive, vehicles, manufacturing, engineering, automotive engineering, customer satisfaction, training, negotiation, automotive aftermarket, leadership, crm, analysis, recruiting, management, troubleshooting, coaching
Experience
service manager
eccp authorized mercedes service center
* Reporting to After-Sales Manager and controlling of the workshop targets. * Evaluation of workshop analyses, short term controls of workshop results representing the actual situation, application of corrective measures. * Commitment and controlling of workshop targets. * Ensuring workshop profitability. * Leading the service staff team, supports and advises when diagnosis is difficult or produces no results, and presents alternative solutions and/or establishes Expert contact to the Diagnosis Support Center (DSC). * Coaching the workshop staff, assisting service advisors and foreman in all fields. * Ensuring payment, supervising and improving measures to create confidence of customers in the workshop (quality of work, workmanship, pricing, keeping of deadlines, advising of customers, etc). * Monitoring of workshop activities. * Ensure training (tools, vehicles, skills). * Recruitment of workshop staff. * Customer Relation Management and deal with customers complaints. * Inform and negotiate service-contracts with VIP and fleet customer.
service manager
mecc authorized mercedes service center
* Reporting to After-Sales Manager and controlling of the workshop targets. * Evaluation of workshop analyses, short term controls of workshop results representing the actual situation, application of corrective measures. * Commitment and controlling of workshop targets. * Ensuring workshop profitability. * Leading the service staff team, supports and advises when diagnosis is difficult or produces no results, and presents alternative solutions and/or establishes Expert contact to the Diagnosis Support Center (DSC). * Coaching the workshop staff, assisting service advisors and foreman in all fields. * Ensuring payment, supervising and improving measures to create confidence of customers in the workshop (quality of work, workmanship, pricing, keeping of deadlines, advising of customers, etc). * Monitoring of workshop activities. * Ensure training (tools, vehicles, skills). * Recruitment of workshop staff. * Customer Relation Management and deal with customers complaints. * Inform and negotiate service-contracts with VIP and fleet customer.
workshop engineer
gas authorized mercedes service center
* Leads of technicians into repair orders. * Monitoring quality and safety. * Working on the Star-Diagnosis system for the diagnosis process. * Cooperate with the service advisors to ensure fulfilling the customers' requirements. * Reporting to the workshop foreman to manage the workshop staff.
service manager
engneering car com
Education
ain shams university
engineering
philip fouad's Contact Information
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