Phil Jones

• Manage & organise e-Commerce client accounts, overseeing the efficient utilisation of allocated hours for store improvement & enhancement projects. • Foster strong client relationships through regular communication & strategic planning sessions to maximise the value of available hours. • Apply a commercially driven mindset, leveraging digital marketing knowledge & e-Commerce expertise to provide valuable insights & guidance to clients in prioritising tasks for optimal business impact. • Strategically align client decisions with overarching business goals, ensuring a results-oriented approach to task prioritisation. • Craft clear & detailed task tickets for developers, articulating project requirements, objectives & desired outcomes to facilitate seamless task execution. • Demonstrate proficiency in written & verbal communication to facilitate effective client interactions, addressing queries, concerns & providing regular updates on project status. • Act as a reliable point of contact, fostering transparency & trust in client relationships. • Compile & present professional reports for clients, showcasing project progress, key milestones & performance metrics in a comprehensive & understandable manner. • Regularly engage with the leadership team through detailed reports to ensure alignment with client expectations & strategic objectives. • Execute essential Magento admin tasks on production and staging sites, ensuring the smooth operation of e-Commerce platforms. • Maintain a keen eye for detail in managing site configurations & troubleshooting issues to uphold optimal site performance. • Stay abreast of the latest e-Commerce trends & industry developments, providing informed advice & recommendations to clients for continuous improvement. • Conduct thorough audits of client websites, identifying opportunities for upgrades & promptly informing clients of potential improvements or addressing any errors.

• Successfully managed, administered, operated, and maintained Magento 2 e-Commerce platform, ensuring optimal performance and functionality, resulting in over £1m of yearly sales. • Managed relationships with third-party service providers, including contract and SLA management, to maintain high service standards. • Effectively managed the budget for e-Commerce shop stock, optimising expenses while ensuring product availability. • Maintained meticulous stock control and management, investigating discrepancies, losses, and damages, while accurately updating stock records through inventory management systems (SMS). • Conducted various administrative tasks, including registering new suppliers, creating and managing purchase orders, and efficiently handling invoice management. • Co-ordinated deliveries and proactively resolved supplier and customer queries by liaising with the fulfilment warehouse (3PL). • Fostered strong relationships with suppliers, ensuring the accuracy of product data, timely payments, and the resolution of product quality issues, replacements, and returns. • Negotiated with suppliers, requested samples, obtained quotes, and managed stock availability to maintain up-to-date range plans. • Utilised Google Analytics and internal reporting systems for data analysis, reporting on KPI’s such as keywords, SERP, CRO, AOV, CTR and more. • Collaborated with upper management, providing presentations as required. • Worked closely with the marketing team and third-party agencies to co-ordinate email, display, and social media campaigns, optimising PPC, SEO, SEM, and marketing to drive online traffic and conversions. • Supported the Head of Commercial in department expansion initiatives. • Led the successful transition from the existing Magento platform to Shopify, ensuring a seamless switch-over.

• Successfully managed (Jan 21), administered, operated, and maintained Magento 2 e-Commerce platform, ensuring optimal performance and functionality, resulting in over £1m of yearly sales. • Successfully executed comprehensive stock control procedures, including stock taking, audits, and reporting. Diligently investigated stock and price discrepancies, minimising losses and ensuring accurate stock records. • Utilised data-driven insights to forecast stock quantities, guaranteeing product availability and proactively identifying and managing slow-moving inventory. • Demonstrated strong leadership skills by managing a team, aligning operations with company policies and consistently achieving optimal performance. • Expertly orchestrated logistics for offsite pop-up shop events, ensuring smooth operations, enhancing sales and customer engagement. • Effectively managed budgets for e-Commerce shop stock, optimising resource allocation for maximum profitability. • Fostered and maintained essential relationships with key partners, to drive collaboration and strengthen business ties. • Led end-to-end procurement processes, collaborating with multiple suppliers. This included managing sample evaluations, unit price negotiations, designs, quantities, and timely delivery. • Generated insightful sales, forecast, and trend reports to inform strategic decision-making. • Meticulously oversaw various merchandising tasks, including SKU setup, product titles, product copy, categorisation, images, banners and pricing across multiple platforms, ensuring accurate and up-to-date content. • Executed diverse administrative responsibilities, including registering new suppliers, raising purchase orders, co-ordinating deliveries, and promptly resolving supplier and customer queries. • Worked closely with the internal Marketing team and agency to develop and gain approval for emails, display, and social media posts, ensuring brand consistency and successful promotional campaigns.

- Full time role for British Gymnastics subsidiary company, Gymnastics Enterprises LTD (GEL) - Stock management including: highlighting and investigating stock/price discrepancies, investigate stock loss and damages, ensuring stock records are accurately maintained and managing effective physical stock locations. - Stock levels: support the GEL Manager in ensuring the right level of stock is available at all times and identifying slow moving lines to be moved on. - Purchase order and invoice management. - Oversee and plan the timely delivery of stock. - Goods receive stock accurately, using various stock management applications. - Quality control check stock and raise any errors with suppliers. - Proactive supplier management through monitoring against KPIs and agreed targets. - Supporting the stock control and logistics for all BG pop-up shops/off site sales events. - Line management duties for the customer service and despatch team, adhering to company policy. Key achievements: • Promotion to Operations Officer. • Increased sales at pop up shop events by taking different merchandise lines and updating the outlook and presence of the external sales store. Systems used: Magento eCommerce platform. CRM. Freshdesk Customer Service. SagePay. Despatch Cloud. Open Accounts. eBIS. PayPal. Microsoft Office. Inflow. Qliksense.

- Stock management including: highlighting and investigating stock/price discrepancies, investigate stock loss and damages, ensuring stock records are accurately maintained and managing effective physical stock locations. - Stock levels: support the GEL Manager in ensuring the right level of stock is available at all times and identifying slow moving lines to be moved on. - Purchase order and invoice management. - Oversee and plan the timely delivery of stock. - Goods receive stock accurately, using various stock management applications. - Quality control check stock and raise any errors with suppliers. - Proactive supplier management through monitoring against KPIs and agreed targets. - Supporting the stock control and logistics for all BG pop-up shops/off site sales events. - Oversee the customer service and despatch team, adhering to company policy. Key achievements: • Promotion to GEL Officer within 6 months, bringing line management duties to the role. • Achieved the lowest stock take discrepancy on record. Systems used: WooCommerce eCommerce platform. CRM. Freshdesk Customer Service. SagePay. Despatch Cloud. Open Accounts. eBIS. PayPal. Microsoft Office. Inflow. Qliksense.

Full time role overseeing customer service and administration of online and in-store sales, along with personal assistance to the managing director / head golf professional. Main duties: • Independent administration of online sales made through company website, eBay, Amazon and in-store involving: - Processing telephone, online and email orders and enquires - Raising invoices for payment - Arranging payment of invoices - Liaising with courier companies to arrange despatch of goods - Stock management, stock level maintenance and control, stock taking - Credit control - Reporting of sales figures to senior management - Market research - Contract and supplier negotiations - Providing face-to-face customer service to in-store customers - Ensuring the security of the driving range and shop • Personal assistance to head golf professional involving: - Diary management - Managing appointments and meetings with customers, sales representatives and advertising representatives - Telephone call filtering and message taking - Representation of head golf professional in meetings he is unavailable for Key Achievements: • Researched and changed the despatch couriers and packaging suppliers saving No.1 Golf Shop approximately £4,000 per annum. • Built up No.1 Golf Shop’s online reputation from scratch, attaining and maintaining an eBay and Amazon feedback score of 100%. • Increased No.1 Golf Shop’s 2013/14 tax year internet business turnover by over 300% through dedicated customer care, market research and product advertisements.

Responsible for administration, reporting and despatch of online sales made through the company e-Commerce website, eBay and Amazon Marketplace channels. WSSI reporting, marketing emails, social media and SEO/PPC.

• GCSE English • GCSE Mathematics • GCSE Science (double award) • GCSE Geography • GCSE Physical Education • Sports Leadership Award

Includes: Content Marketing • Social Media • SEO • PPC • Display Advertising • Email Marketing • Website Optimisation • Data & Google Analytics • Digital Marketing Strategy • UX • UI