Phenpayom Ruangmanee

• Responsible to manage the overall day-to-day Sortation operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Sortation Department. Ensure safe and efficient operations. • Ensure an End-to-End Sortation Processes are enforced, comply and report any deviations to Senior Sortation Manager. Reports directly to Senior Sortation Manager. • Ensure continuous improvement in the operations through enforcing regional SOP & SOW & adopting best practices • Safeguards Sortation Centre and contents by establishing and monitoring all security procedures and protocols • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results and ensure KPIs are achieved collective team efforts • Coaching and developing staff to achieve higher levels of service, economies of scale and operational effectiveness • Collaborate with Route, Fleet, HUB and Support team to ensure best in class services

• Oversee the daily operations of all of the hub activities through supervision of hub staff • Implement and maintain standard operating procedures in the hub facilities • Ensure load/unload and handle the parcel to the connecting facilities happens on time and with precision • Lead the troubleshooting efforts from the other parties, solve problems as they occur and ensure service integrity • Oversee the direction of the trucks and work closely with the transport/vendor to ensure professional line haul and shuttle operations • Ensure continuous improvement in the operations through enforcing SOP & ISO & adopting best practices • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Monitor & ensure full compliance of hub operational policies & processes. • Safeguards Sortation Centre and contents by establishing and monitoring all security procedures and protocols • employees; following up on work results and ensure KPIs are achieved collective team efforts • Analyze issues & work closely with country team for corrective & preventive solutions. • Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume. • Coaching and developing staff to achieve higher levels of service, economies of scale and operational effectiveness. • Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost. • Collaborate with local hub, upcountry hub, delivery station and transportation to ensure best in class service

• Manage overall container transport management of customer accounts in assigned area in order to provide transportation services to fulfill the customer’s needs, including maintaining and enhancing business relationships with the customers. • Take responsibility of budget and P&L statement in assigned area under Transportation scope and improve transport operation with cost effectiveness. • Identify where the services to customers should be improved, then develop and implement initiatives and processes for transport management. • Fully responsible of Administration, Customer services

• Overall operations part from order entry, transportation and after service market. • Balance supply with demand, considering both lead time and demand variability. • Implementation of operational best practice through interaction with the wider team.

• Hilti Fleet Management-key user and admin in SAP(ERP P11) tests, control, reports. • Implementation of new services, process control, process optimization • Internal trainings • Accountable for Hilti Tool Fleet Management program • Developing Local Tool Fleet Management process based on global best practice • Monitoring, tracking and controlling of all relevant process KPI • SAP super user for Tool Fleet Management, responsible for testing, execution and training • Close coordination with marketing, customer service, finance and repair • Ongoing review of Tool Fleet Management program and suggestion to management for improvement

- Overall responsibility includes maximizing revenue and profit associated with rooms for Centara Hotels & Resorts. - Drive weekly Report which is provide a detailed picture of the 3 months forecast with overall occupancy and occupancy per room type to identify gaps. - Oversee all processes associated with demand, revenue, forecasting, inventory management and opportunity analysis - Work with the each property’s revenue strategy team to develop the hotel’s revenue strategy - Involved with Marketing activity road show, travel fair.