Phelicia Wright-Webster, ARM

• Oversee lease-up operations for a property with PSH, PBV, and Tax Credit units. • Ensure timely and accurate completion of initial certifications and annual recertifications. • Manage property budgets, rent collections, and A/P and A/R functions. • Collaborate with commercial tenants to coordinate CAM fees and ensure both residential and commercial components operate efficiently. • Build strong relationships with community stakeholders to enhance property reputation and service delivery.

• Lead daily operations and financial performance of a multifamily community within budgetary and corporate guidelines. • Supervise and train all on-site personnel while fostering a high-performance, service-oriented culture. • Conduct property inspections, approve financial reports, and oversee leasing and retention strategies. • Resolve resident concerns with professionalism and efficiency, maintaining high satisfaction and retention levels. • Implement marketing and community initiatives that increase occupancy and strengthen community relations.

COMMUNITY DIRECTOR / COMPLIANCE SPECIALIST FPI Management | February 2012 – November 2016 • Managed conventional property • Directed rent collection, budget oversight with, investors, and partners. . • Prepared financial and legal documentation and collaborated with owners, lenders, and asset managers to ensure full financial responsibility. Additional employment experience available upon request.

• Managed daily operations of the property while adhering to financial guidelines. • Conducted regular physical inspections to ensure property standards and resident satisfaction. • Supervised all personnel, including interviewing and hiring property employees. • Implemented a resident retention program to enhance community engagement and resolve complaints efficiently.

COMMUNITY DIRECTOR / COMPLIANCE SPECIALIST FPI Management | February 2012 – November 2016 • Managed multiple affordable, Bond, and mixed-use communities in Downtown Los Angeles and Long Beach. • Directed rent collection, budget oversight, and compliance reporting to TCAC, HUD, investors, and partners. • Provided compliance support to struggling properties to ensure successful HUD audits and recertifications. • Prepared financial and legal documentation and collaborated with owners, lenders, and asset managers to ensure full program adherence. Additional employment experience available upon request.

• Managed the leasing process for Imani Fe Apartments, a new 92-unit Section 8 property. • Collaborated with the general contractor to synchronize construction and leasing timelines. • Addressed the needs of a 3-year-long waiting list, ensuring a smooth transition for future residents.

• Managed financial operations for two class B buildings, ensuring effective accounts receivable and payable processes. • Oversaw budget variance analysis to maintain financial health and operational success. • Collaborated with stakeholders to enhance community engagement and support for Section 8 and LIHTC residents.

• Assisted in managing a beautiful upscale property with over 200 units in Marina Del Rey and Playa Del Rey. • Handled leasing processes and maintained financial records for the property. • Collaborated with team members to enhance tenant satisfaction and streamline operations.

• Managed bookkeeping for 624 upscale units in Los Angeles, ensuring accurate financial records. • Oversaw accounts receivable and accounts payable, streamlining financial processes. • Facilitated move-ins and move-outs, enhancing tenant satisfaction and operational efficiency.

• Managed leasing operations for two luxury buildings in Los Angeles and West Hollywood. • Oversaw rent collection, ensuring timely payments and maintaining financial accuracy. • Fostered positive resident relations and efficiently handled work order management.