Phelan Storck

- Source, screen, interview, and place qualified candidates across IT, Engineering, and professional roles to meet client needs - Partner closely with Account Managers to understand job requirements, timelines, and success criteria for each role - Build and maintain strong candidate relationships through proactive communication, trust, and ongoing support Conduct thorough qualification conversations to assess skills, experience, motivations, and career goals - Match candidate strengths with client requirements through strategic sourcing and detailed evaluation - Prepare candidates for interviews through resume guidance, interview coaching, and expectation setting - Negotiate compensation and offers while balancing candidate goals with client requirements - Maintain an organized and accurate candidate pipeline using recruiting tools, job boards, referrals, and networking - Support a fast‑paced delivery environment with a strong sense of urgency, professionalism, and attention to detail - Contribute to long‑term talent pipelines by building relationships beyond immediate placements - Collaborate cross‑functionally to deliver a high‑quality candidate and client experience at every stage of the hiring process

- Lead all marketing initiatives, overseeing brand consistency across digital and print platforms while maintaining a positive brand image aligned with company goals - Responsible for the Voice of the Customer including all customer communications, issue resolution, escalation, and problem solving - Responsible for front line Partner communications, retention, and overall experience satisfaction - Manage digital marketing channels, including website, social media, and email marketing, showcasing new properties, renovations, upgrades, and guest experience highlights - Create compelling content for social media, website, guidebooks, signage, flyers, and digital assets in collaboration with Guest Relations and Business Development teams - Responsible for all social media analytics driving increased awareness, adoption, and growth in customer engagement - Conduct ongoing market research on industry trends, competitor activity, and guest expectations to inform marketing strategies and drive competitive positioning - Develop and execute strategic marketing plans to promote property management services and attract new owner partners - Collaborate with Business Development to support listing creation, updates, and owner-focused marketing materials - Organize and execute promotional events, community partnerships, and campaigns to increase brand awareness and engagement - Work closely with cross-functional teams to support guest retention through customer experience, marketing, customer experience storytelling, and update guidebooks - Conduct final property checks, complete light maintenance tasks, and ensure guest-ready standards across units - Manage Managing Partner’s calendar, email communications, and administrative workflows to support daily operations - Coordinate staff, vendors, and partners to ensure efficient project execution across office and field operation

- Educated customers on menu and special offerings while managing dietary and allergy restrictions for over 80 guests per shift - Served as head server for all axe throwing leagues, providing expedited drink and food service, resulting in upselling of all alcohol and food - Built rapport with guests, fostering repeat business and a loyal customer base - Created graphic design content for Instagram, Facebook, website, and print media

- Created engaging graphic designs for social media posts, PowerPoints, and signage for all events, resulting in increased engagement - Coordinated vendor and partner relationship engagement to ensure quality and timely delivery of all presentations, resulting in successful conferences and workshops - Coordinated logistics and day-of-event timelines using Microsoft Planner, which consisted of room set up, vendor management, traffic flow, and registration for over 112 events - Managed reception and front of office, including triage of civilian complaints, providing answers to common questions, and facilitating resolution of issues with County Road executives

• Organized and scheduled reservations for 80+ customers daily • Greeted an average of 500 guests per day at the door and escorted them to their table • Provided excellent customer service and fostered warm relationships with repeat customers