paul hadley

service desk team leader

About

Providing IT support and consultancy in London since 2005. Good problem solving skills. ITIL Foundation qualified. Currently providing IT support for over 300 staff at the Rendall & Rittner Group - a leading property management company made up of Rendall & Rittner, Braemar Estates, PL Management and Cardoe Martin.

Country

united states

City

newport beach

Industry

information technology and services

Skill

microsoft exchange, active directory, windows server, citrix, servers, vpn, firewalls, group policy, blackberry enterprise server, routers, software installation, antivirus, windows 7, voip, hardware, wsus, troubleshooting, backup exec, blackberry, mcafee, networking, printers, management, remote desktop, website design, virus removal, microsoft office, microsoft windows, microsoft servers, html, laptops, dell computers, network administration, windows 8, symantec backup exec, system administration, nas, security, terminal services, dhcp, cabling, telephony, training, windows 10, wordpress, android, ios, service desk management, splicecom

Experience

service desk team leader

rendall and rittner limited

it and network engineer

associates in networking services limited

2005-6 - 2012-9 · 7 yrs 4 mos

* IT and network engineer providing onsite & remote support to small businesses. * Windows Server * Windows XP/Vista/7/8 * Office 2003/2007/2010 * Active Directory * Exchange 2003/2007/2010 * Antivirus * Network & PC installs/troubleshooting * Complete network builds * Upgrades of systems and software * Server upgrades and maintenance * Routers and firewalls * VPNs – PPTP, IPSEC and SSL * Remote support * Printer installs and maintenance * WSUS * Software and hardware troubleshooting * Backup Exec * ZenVault/Attix5 * NAS * Spiceworks * Citrix * VoIP and other telephone systems * Broadband installs/troubleshooting * iOS, BES, BIS & Android * Some IIS, SQL, PHP & HTML experience * SharePoint * Microsoft Navision/CRM * Sage * QuickBooks * www.ansnet.co.uk

onsite engineer

clarus international

2005-6 - 2011-3 · 5 yrs 10 mos

* Onsite engineer for telephony services. Monitoring of telephone servers for any issues whilst working for Associates in Networking Services. Clarus International provided telephony services including: * VoIP * Calling cards

Education

havering sixth form college, hornchurch, essex

business

2002-1 - 2004-1 · 2 yrs 1 mo

ICT & Business A-Levels

hall mead school, upminster, essex

1997-1 - 2002-1 · 5 yrs 1 mo

havering sixth form college

business

2002-1 - 2004-1 · 2 yrs 1 mo

ICT & Business A-Levels Activities and Societies: AVCE ICT (double A-Level), AVCE Business (single A-Level), Key Skills Level 3 Communication, General Studies, Cisco CCNA Semester 1 (partial)