Prasad Chandorkar

• Leading complete organizational operations across Admin, HR, IT, Field Services, Projects, SOC, CRM, and Quality • Ensuring strategic execution, service delivery excellence, business continuity and operational maturity • Strengthening governance frameworks, cost optimization and organizational capability building • Driving technology transformation, customer reliability and enterprise performance improvement • Overseeing nationwide operations supporting mission-critical BFSI surveillance environments

• Heading QMS & ISMS governance and internal security compliance • Leading external client security audits and certification processes • Establishing risk management, policy enforcement and regulatory alignment • Strengthening cybersecurity posture, processes and discipline across the organization

• Led nationwide Field Service operations covering 150+ engineers • Ensured SLA & TAT performance for large-scale BFSI E-Surveillance • Strengthened execution discipline and customer support readiness

• HR, Admin and Testing (QC) departments brought under leadership • Built structured governance, accountability and performance frameworks • Enhanced operational efficiency and organizational processes

• Managed enterprise IT infrastructure and mission-critical systems • Introduced virtualization and strengthened server environments • Led Mahape Data Center project end-to-end • Successfully migrated all physical servers and MPLS from Goregaon to Mahape DC

Implemented UTM device (Cyberoam 50ia) for better security protection to private network & safe internet Access. Implemented EMC storage solution (VNXe 3100). Implemented VMware Vshpere 5.1 for current IT infrastructure. Implemented McAfee EPO 5 for desktop security. Upgrade domain controller from windows 2003 to windows 2008. Implemented Microsoft Lync 2010 for unified communication. Implemented Symantec Backup Exec with Tandberg T40 tape library for user data backup. Maintaining IT assets & license inventory. Coordinate with vendor for Internet Link & other device support. Troubleshooting for server & desktop problems. Server Monitoring.

Managing IT Helpdesk project for GLOBAL Group companies like (GTL Limited & GTL Infra) with 25+ engineer and 2 coordinator team. Managing QMAIL Email system (24 x 7) for 17,000 accounts & 13 domains with the help of 8 engineer team. Managing company two sites Pune and Navi Mumbai for following support: *Updating servers with latest service packs and hot fixes. *Troubleshooting Active Directory problems. *Active Directory users and groups management. *Implementation and administration of DNS & DHCP. *Design and implement a mechanism for handling technical issues. *Creating standard NT-backup script and taking back-up of the servers. Restoring the data as per the customer request. *Preparing monthly work status report and updating technology specific documents. *Remote administration of servers for any problem across GLOBAL Group offices related to *Microsoft Windows operating system and other application related queries. *Managing Microsoft ISA 2004 Standard server for company both sites. *Managing Network devices like Cyberoam 200i, Nortel switch (L3 & L2), D-Link & CISCO Access switch. *Manage Six NLD & four Internet leased lines. *Vendor coordination like Dell for servers, Omnitech and PCS for FMS, Equant for Network devices and TTML, Reliance, Tulip and Bharti Airtel (ISP) for internet connectivity. *EMC storage management. *Data Center (Sify Airoli) monitoring and management. *Create standard operating procedure (SOP) for regular operation.

First Year. Configuring and troubleshooting Microsoft Outlook and Outlook express. Spyware & virus removal. Configuring and troubleshooting desktops & laptops. Operating system installations, software installations such as MS Office, Acrobat Reader, Anti-virus & client software. Installing and troubleshooting hardware issues with desktop hardware such as RAM. Organizing Ethernet cabling and patch panels. Desktop & network maintenance. Maintained accurate, complete and up-to-date inventory records of all computers and printers. Second & Third Year. Implementing RAID 1 and RAID 5 on mission critical servers such as domain controllers and file servers. Implementation of Windows 2003 DHCP server. Implementation of Windows 2003 domain. Migrating User accounts from Windows NT to windows 2003 domain. Implementation of McAfee Protection Pilot 1.5. Backup Management and Recovery for application & SQL database servers. Maintaining Firewall (Watchgaurd) policy for server & Internet access. Installation POS application, SQL 2000 with database restoration & drive imaging and backup application (Ghost & Acronis) for Century Textiles Retail shops in all over India. Manage Email server IQnox (Postmaster 6) for creation & deletion of users & application maintenance. Provided Training to IT Helpdesk Team Members. Coordinated and tracked progress of problem resolutions.

Assisted senior desktop engineer in managing Desktop and networking. Installed, examined and troubleshoot computer hardware and updated software. Performed hardware and software maintenance duties and other activities. Utilized call tracking system to update, track and shut help-desk calls. Configured, installed and maintained network printers. Setup print server and ensured connectivity with end-users. Installed and Configured desktop PC's, determined hardware/software problems, troubleshoot network connectivity problems.

Desktop assembling. Windows 95/98/2000/NT4 Installation/Up-gradation. Repairs, services and restored parts, boards and equipment for Assembled workstation. H/W Installation of Scanners, Printers, Webcams, Optical tools and Modems (DSL & Dial- up) a configuration. Virus Prevention. Dot-matrix & Inkjet printer maintenance. Resolved hardware failures.