pfotokho khekho

pfotokho khekho

assistant manager

About

Responsible for the day-to-day operations and ensure timely and accurate updates to the Siebel-CRM Installed Base through emails and phone calls.

Country

india

City

delhi

Industry

hospital & health care

Skill

six sigma, process excellence, team management, business process improvement, process improvement, process management, project management, business process outsourcing, customer service

Experience

genpact

assistant manager

genpact

2019-9 - Present · 7 yrs 1 mo
ge healthcare

install base quality specialist

ge healthcare

2012-6 - Present · 14 yrs 4 mos

Ensure proactive and reactive updates for US installed base accuracy for Ultrasound units which enables smooth downstream processes for the business. Responsible for the daily operations of US CARES and GIB Installed Base. Ensure timely and accurate updates to the CARES/GIB Installed Base through Support Central Workflows, DVMT, emails and phone calls. Handling escalation and taking supervisor Calls. Ensure efficient service and solutions for customers at every level. Successful transition to CRM. Working on Process Improvement. Training new hires.

Education

greenwood higher secondary school, nagaland

greenwood higher secondary school, nagaland

1991-1 - 2003-1 · 12 yrs 1 mo

School Captain during Inter-School Annual Sport meet for 3 consecutive years. Medals awards in 100m, 200m and 4*100 race. Long Jump, Soccer and Javelin Throw. First batch and Platoon Commander of National Cadet Corp. Activities and Societies: National Cadet Corp.

kohima science college

kohima science college

geology

2004-1 - 2007-1 · 3 yrs 1 mo

Senior Under Officer - No.1 NL Air Squadron NCC (flg) - C - Certificate 'A' Grade - 1st place in Parade for the third consecutive time during the Independence Day. - 1st Place for the second consecutive time in the drill-test at ATC. - All-Rounder Best Cadet of Air Sqn, NCC. - Best Cadet Camp Commandant during Vayu Sainik Flying Camp in Bangalore. - 1st prize in Singing Competition - 1st prize in Cultural programmes for 3 consecutive years. Games and Sports Secretary - Kohima Science College Students Union - - Organise Win-Fest for the College including Games & Sport, Arts, Culture, Music Contest, Exhibitions. - Responsibilities in maintaining peace and harmony in the Campus. National Service Scheme - Member: - Adoption of villages and help the locals promote BEE - Blood donor - Others activities and Projects for balancing the ecology Activities and Societies: Senior Under Officer - No.1 NL Air Squadron NCC (flg). Games and Sports Secretary - Kohima Science College Students Union. National Service Scheme - Member

pfotokho khekho's Contact Information

Email

******@***.com

Phone

(**) *** ****

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