Petteri Saarinen

TPM Colombia manufactures and provides Eco-Friendly Transport Packaging Materials and Solutions for colombian market. TPM Colombia ofrece soluciones de embalaje ecológicos y económicos. Los productos que fabricamos son una exelente opción para reemplazar madera, hicopor, metales y plástico en embalaje! http://www.tpmcolombia.com/

Part of the ownership and the board Dedicated to creating new business with new alliances and customers in the food and beverage industry

- Oversee a regional 5 account contract (valued +100MUSD) - With our team able to turn around customer perception resulting contract to be extended to 4 new countries - Preparation and negotiation of commercial offers and contract amendments - Daily hands on support and supervision of our SaaS and delivery teams - Colombia growing it up to 25 employees - Selection and management of local providers in Colombia and Bolivia

Country Manager: - Leading our first LATAM office ramp up - Responsible hiring regional Delivery and Service teams. - Build and maintain relationship with local goverment and its agencies - Work in close relationship with Account team in Finland to manage escalations and customer expectations - Building relationship with customer C-level management - Assisted and guided the customer with the SaaS contract signed with Qvantel - Setting up a new office in Medellin acting covering all the needed roles (HR, Admin, procurement) during the first 6 months - Lead new contract negotiations for new employees in LATAM SaaS, Digital Transformation, Liaison Officer: - Maintain thorough knowledge of our customers and their situation to be able to righlty analyze any change in the relationship that we have with them. - Monitor, coordinate, and communicate strategic objectives for Qvantel - Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between Qvantel and our customers - Planned, managed and coordinated our teams work with the customer - Responsible to report about incidents, events, or updates about important issue for the business relationship that may impact us or offer us the opportunity of improvement - Solving conflicts and address issues that could occur between us and the customers - Act on incidents and other events as necessary

Starting the project in LATAM, we had no presence in the region, as a Liaison Manager, I was solely responsible to provide local presence at customer offices managing customer expectations and escalations with success. As part of the team I had overall responsibility for delivery of Qvantel's service to a major client, maintaining mutually beneficial relationships with client by regular contact, meetings and discussions. My role include elements of meeting/event co-ordination, facilities, sales and management.

At Social Management we have two strategies. On one hand we offer consultant services to support projects that are formed around education, productivity and healthcare. On other hand we work as commercial agents and consultants for foreign companies that are entering Latin American market supporting them to set up sales channels in the country to promote and commercialize their products (ICT with Education, SME, Heathcare). We are working closely with the Colombian telecom sector, development agencies such as UN and national public institutions.

As a part of the team of Market and Business Development my task was to promote projects with socio-economic impact in the region. I was closely working with the concept of Smart Cities and new solutions for sectors like utilities, healthcare and transportation in my project leads. Parallel to this I promoted our take-back program that receives used equipment from our clients for recycling. Around the topic of sustainability I acted as a speech person giving internal training and interviews. My main daily tasks included to build network of partners among NGOs and development agencies such as USAID, IADB, CAF, WB, UN. After identifying opportunities I was responsible for its lifecycle from developing them with our account managers to promote them as success stories internally and externally to our stakeholders.

Worked as a part of project management office managing core network projects in very challenging Nicaraguan market. I was managing complex projects like new 3G core network with off-shore team and only small team of local engineers. At the same time I started to develop unattended niche market defining sustainability opportunities to be sold to the client operator. My time with Ericsson Nicaragua thought me how to manage off-shore teams and coordinate their work with local support team in very complex market that provides only very few providers to support our work.

Woking in rural Nicaragua for Finnish ICT-development aid project as a consultant. Work was carried out on the field and as part of the experience I lived in one small town called Juigalpa. My responsibilities included to improve coverage of the wireless services in rural area and my daily tasks included close cooperation with local entities such as, local town halls, operators, regulatory entities and other public institutions. Due to administrative problems in the program, I was forced to work without proper budget and needed to create innovative ways to work with the communities. At the end of my contract, we just did not achieve ambitious project goals we exceeded them. An international mobile operator decided to invest more than 2 million USD to the region infrastructure covering more than ten new towns.

I worked mainly with the manager team of the company in close relationship with the country manager. My main achievements were finding a new significant customer for the company and managing the negotiation process with the customer and home office in Finland. I also carried out procurement process to renew the project and resource managing software and took care of the training and implementation. As a smaller task I gave information update presentations to the manager team about different topics chosen by the company manager.

M.Sc. User oriented product development in Telecommunications