Petra Santos
Cluster Sales Executive @ DoubleTree by Hilton London - Victoria
About
Passionate hospitality professional with extensive experience across various departments. Skilled in team leadership, event management, groups, reservations, and customer service, committed to delivering exceptional guest experiences. Known for thriving in fast-paced, high-demand environments and inspiring the team to perform at their best, ensuring targets are achieved and guests have a memorable experience.
United Kingdom
London
Hospitality
Customer Satisfaction, Multilingual, Interpersonal Skills, Resiliency, Positive Work Environment, Team Building
Experience
Cluster Sales Executive
DoubleTree by Hilton London - Victoria
Cluster Groups, Meetings & Events Supervisor
CRIMSON HOTELS LIMITED
Greater London, England, United Kingdom
Cluster Reservations Supervisor
CRIMSON HOTELS LIMITED
London, England, United Kingdom
Cluster Reservations Agent
CRIMSON HOTELS LIMITED
Londres, Inglaterra, Reino Unido
Assistant Reception Manager
The Bohemian B&B
Aveiro, Portugal
Played the central role in keeping the Reception Manager informed of any matters arising or potential issues. Participated to the selection, recruitment and training of new staff. Reported and oversaw any repairs or maintenance needed. Assisted in disciplinary or grievance procedures when required.
F&B and Housekeeping
Hotel Moliceiro - Aveiro
Aveiro, Portugal
Coordinated housekeeping and maintenance teams to have the rooms ready in a timely manner. Handled daily breakfast preparation, insuring the safety of the food products, filled out the document structure that the hotel provided for that purpose. Contributed to higher standard of service in compliance with safety and higiene regulations and desinfection procedures. Organised special packs for events such as Valentine´s Day and New Years´s Eve.
Front Office Receptionist & Concierge
The Yeatman
Porto, Portugal
Provided wide range of services for high standard clientele, anticipated the needs and requests of the high end costumers, Key Roles: Provided guests a pleasant experience from check-in to check-out. Managed customers complaints and inquiries, and provided solutions promptly and efficiently. Promoted special rates in-room services, spa and restaurant deals. Proactively assisted guests with special requirements: arranged attractions; dinning, shuttle airport. Managed payment processing and invoicing.
Education
University of West London
International hotel management
Petra Santos's Contact Information
Phone
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