peter vroomen

Delivery of independent consulting services in Business and Information Technology.

* Providing Project Management support for Messagepoint's Healthcare product & services offering, including: * Client Project Management, and * Business Process development.

Provided services in support of project formulation, justification and execution in the Canadian Banking sector. Developed business cases, including cost & benefit and risk analysis, for a variety of initiatives including: refresh of Branch technology (workstation & printer replacement), Office 365, deployment of Branch Wi-Fi, and technology deployment in support of Universal Bankers. Project managed various business and technology related initiatives, including: office consolidation and flexible work environments; anti-money laundering compliance; single sign-on; delivery of paperless / online credit card statements; Cheque image retrieval & reconciliation. Assumed accountability for Program financial management, reporting, and overall cost control for a major multiyear infrastructure initiative.

* Managed the Program / Project Management Office for Avaya Canada, a vendor of communication systems and applications. * Developed the top performing Program Management team in North America in terms of billable utilization, reporting and compliance. * Coordinated or lead introduction of corporate processes, methodologies and tools for project management, opportunity management, solution assurance and job costing, as well as local implementation of the Rational Unified Process for software delivery. * Consolidated multiple Project Management Teams into a single team for Canada.

Provided business and technical consulting services in support of billable engagements, new business development, and internal business process improvements. Developed business cases that underpinned successful new sales opportunities. Completed a variety of client consulting engagements including: package software assessment, strategic requirements gathering, national roll out strategy development, application requirements and design, project management, and training development and delivery. Supported development of internal methodology & process changes to improve effectiveness in customer solution delivery.

* Provided consulting services in support of Keane’s Canadian consulting practice in both billable and presales roles. * Undertook several engagements to support the procurement and delivery of Knowledge Management and Document Management Systems in the Government and Pension sectors. * Supported a government client in development of a business case and Request for Proposal for an integrated Call Centre solution. * Managed local Keane Canada branch information technology & telephony infrastructure.