peter wilson

senior customer success manager

About

Location: Avebury, Wiltshire, United Kingdom; Industry: Computer Software .... Sr. Staff Product Marketing Manager at Renesas Electronics Corporation. United...

Country

united kingdom

City

wiltshire

Industry

computer software

Skill

contact centers, enterprise software, telecommunications, business intelligence, strategy, cti, professional services, solution selling, saas, pre sales, customer experience, unified communications, crm, call logging, ivr, call centers, consulting, customer relationship management, telephony, managed services, voip, acd, quality management, business strategy, workforce management, call center, social media, strategic consulting, customer insight

Experience

partner enablement analyst emea

upstream works software

2017-7 - Present · 9 yrs 3 mos

senior customer success manager

genesys

2020-2 - Present · 6 yrs 8 mos

trainer and business solutions consultant

nice systems

2005-1 - 2014-1 · 9 yrs 1 mo

customer success consultant

frem group

2019-10 - Present · 7 yrs

strategic consultant customer analytics emea

verint

2014-5 - 2017-1 · 2 yrs 9 mos

* I help develop and build customer experience and engagement strategies within large * organisations. Engaging at C suite level to understand business challenges. I am * responsible for helping prospects and customers through structured methodologies and * processes to unlock value and find creative solutions to existing business challenges * through the use of advanced Enterprise Application Software. I use my excellent * communication skills to convey a broad range of technical, business and operational * solutions that scale from line managers to C-Level Executives. I assist leadership teams in * understanding the value transformation, and in helping non-technical people understand * how technology can impact their world. I collaborate with sales teams on customer * qualification, design and execution of workshops, as well as business case development * and executive presentations. I present keynote and thought leadership sessions at * conferences and seminars to demonstrate the value in customer centricity to organisations.