Peter Wang

Managed day-to-day logistics operations supporting multiple client accounts, ensuring on-time shipment and compliance with regulatory requirements. Acted as a point of contact between warehouse operations and clients, resolving shipment issues and improving service turnaround time. Coordinated cross-functional workflows (warehouse, compliance, carriers) to meet client SLAs and delivery expectations. Maintained audit-ready documentation for regulated goods (e.g., battery-powered / hazmat items), supporting client trust and compliance standards. Tracked and reported operational KPIs (delivery time, fulfillment accuracy), contributing to performance optimization. Assisted in onboarding new clients by aligning operational processes with account requirements.

Supported account operations by tracking shipments, updating clients on delivery status, and resolving exceptions. Collaborated with carriers and internal teams to ensure smooth execution of transportation plans. Assisted in analyzing shipping performance data to identify delays and improve service levels. Contributed to process improvements that enhanced efficiency in order fulfillment workflows.

Supported client-facing logistics operations by coordinating shipments and ensuring on-time delivery performance. Collaborated with carriers and internal teams to resolve delays and improve service reliability. Provided shipment visibility and status updates to clients, enhancing communication and satisfaction. Assisted in tracking key performance metrics (on-time delivery, fulfillment accuracy) to support account performance. Contributed to process improvements that streamlined order fulfillment workflows.