Peter Wan
Systems Developer @ HOOPP (Healthcare of Ontario Pension Plan)
About
Detail-oriented Computer Programming Analyst, currently working as a Systems Developer for HOOPP. Experienced in developing robust code solutions for diverse software applications. Eager to apply creative solutions and solve challenging, real-world problems.
Canada
Markham
Computer Software
Certified System Administrator, Troubleshooting, C, NumPy, PyTorch, WSL2, Cyclic, Handlebars.js, MongoDB, Model-View-Controller (MVC), Express.js, Node.js, HTML5, Cascading Style Sheets (CSS), Simple and Fast Multimedia Library (SFML), Git, GitHub, Visual Studio, Customer Support, Customer Service
Experience
Systems Developer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, Ontario, Canada
• Leveraged the ServiceNow Platform to create and adjust comprehensive forms for HOOPP
Research Assistant – AI Data Analysis and Presentation (Co-op)
Seneca Polytechnic
North York, Ontario, Canada
• Authored a comprehensive guide to set up Machine Learning environments for new co-op students • Leveraged Python and 3rd party Machine-Learning libraries for data analysis
IPC 144 Lab Assistant
Seneca Polytechnic
North York, Ontario, Canada
• Taught over 180 students Seneca’s Introduction to C programming course • Configured the development environments for students using Mac and Windows • Proofread assignment instructions and pushed revisions to GitHub
Customer Solutions Analyst
Jonas Software
Markham, Ontario, Canada
• Led over 200 customer consultations, enhanced the end users’ software, and met individual users’ needs • Spearheaded the development of new documentation, improving case-taking efficiency and case resolutions • Troubleshooted and resolved customers’ concerns via first call resolution ○ Escalated issues when necessary to the appropriate departments such as Quality Assurance
Customer Service Representative
BMO
Markham, Ontario, Canada
• Processed over 160 daily customer banking transactions • Optimized customer experience by familiarizing them with BMO’s mobile banking app and ATMs resulting in reduced wait times and improved customer satisfaction • Exceeded personal sales targets, leading to recognition as the top branch in Markham and Richmond Hill
Education
Seneca Polytechnic
Computer Programming
McMaster University
Psychology, Neuroscience, and Behaviour
Peter Wan's Contact Information
Phone
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