Peter Raef

Ecommerce Specialist @ Rizkalla

About

Results-driven professional with a proven ability to optimize processes, analyze data, and drive business growth. Skilled in problem-solving, strategic planning, and cross-functional collaboration to enhance efficiency. A proactive mindset, strong communication, and project management skills enable me to thrive in dynamic environments. Seeking a challenging and rewarding opportunity to make a meaningful impact and drive positive business outcomes.

Country

Egypt

City

Cairo

Industry

Retail

Skill

YouTube Ads, E-Commerce, Digital Marketing, Data Analytics, Strategic Planning, Goal-Oriented Mindset Resilience, Effective Communication, Digital Brand Stratege, Social Media Analytics & Strategy, Content Creation, SEO & Google Analytics, Teamwork, Problem Solving, Communication, Time Management, Project Management, Analytical Skills, Marketing, Innovation, Leadership

Experience

Ecommerce Specialist

Rizkalla

2022-1 - Present · 4 yrs 9 mos

Cairo, Egypt

● Manage daily operations of the e-commerce platform with the sales team, ensuring it functions effectively, remains current, and is optimized for performance. ● Generate regular reports to provide insights into sales performance, customer behavior, and campaign effectiveness. ● Optimized order processing workflows, successfully reducing order cancellation rates from 30% to less than 10% through proactive issue resolution. ● Strengthened coordination with the shipping company, reducing order delays from 20% to less than 5% through strict follow-up and auditing procedures. ● Plan and execute seasonal promotions, discounts, and special offers to boost sales and customer engagement. ● Coordinate with the marketing team to align e-commerce campaigns with broader marketing initiatives. ● Implement strategies to improve customer satisfaction, such as personalized recommendations and loyalty programs. ● Collaborate with inventory and supply chain teams to ensure accurate stock levels and timely order fulfillment. ● Monitor and manage backorders, out-of-stock items, and product availability. ● Work closely with cross-functional teams, including marketing, sales, IT, and customer service, to align e-commerce strategies with overall business objectives.