Peter Pan Poh Leong

Partners with sales applications engineer to align new Intel technologies and product roadmaps to the customer's technology, product, and business strategies. Uncovers and nurtures emerging revenue opportunities including software, services, and foundry. Closes new design win opportunities that result in billed revenue (sales in and/or sales through) resulting in a global product portfolio available for customers to select for their regional markets. Sells full portfolio like NEX, DCAI, CCG, and plants the seeds for emerging businesses like IFS, SaaS. Driving and promoting on (VAS) Value Base Selling approach which will help to increase the revenue portfolio. Collaborates with ecosystem partners such as distributors, OEMs, and ISVs in support of assigned accounts. Influences and enables sales through revenue, while maximizing the business with assigned accounts, as well as new hunted accounts over the short and long-term. Collaborates with internal teams and external partners to identify growth opportunities through account planning and delivery execution. Work closely with internal program team, ODMs and Partners to drive toward Co-selling business activities and coverage. Gathers customer feedback of assigned accounts to understand the drivers of satisfaction and/or dissatisfaction. Determines the root cause for issues/risks and establishes recovery action plans as needed to improve customers' overall experience.

Create strategic business partnerships between customers and the internal BU. Communicate strategies to the appropriate field and factory personnel to obtain required support and coordination. Develop a clear understanding of Intel business practices including pricing, forecasting, terms and conditions, distribution and code of ethics. Meeting or exceeding revenue and design win goals, in line with short- and long term growth objectives. Own and manage the customer relationship, opportunity and pipeline and ensuring that these are accurately captured and updated in the CRM system.

Technical Sales Representative TSR (Inside Pre-Sales) is an internal individual contributor role responsible for driving sales of Dell Technologies Data Center solutions. We provide expert guidance and direction to the Core Sales team on Dell Technologies Data Center solutions (includes servers, storage, networking, data center infrastructure and solutions). Act as a technical resource to support the sales organization, customers, business partners and distributors. Provide pre-sales technical support during the sales process. Identify customer needs and recommend the appropriate products and solutions. When needed engage and work with subject matter experts to address a solution of higher complexity. Promote and position key strategic product and service offerings. Always remain up-to date on new product, technology, and services offerings. Assist in the on-going technical education and development of the broader team. Participate in sales and technical meetings (in person, on the phone, via Zoom/Teams) with customers and business partners.

Funeral Service Sales Representative. We help client to plan for future use Memorial Product and Funeral Services Package. Hunting for sales opportunity and provide best customer service experience. Learn to build your own customer base starting from closer relative to stranger market. Focus and fight for sales target to achieve promotion into next level. It’s a fully commission base position which rely on sales closing to sustain the passive monthly income. This is a temporary position, but it allows me to gain lots of experience in term of selling skill and customer relationship skill, the way to invite new members and build up your own team to grow up your personal and group sales. This position also fruitful to me since there is great opportunity to learn up the strong motivation skill from those successors and team members. With the hard work and effort on the short-term period, there is great achievement to me as Year 2015 Top Sales Agent in Malaysia northern region.

We will handle Service Now IT tickets submitted by internal user, local service desk, team lead, and also incoming email from user. We review ERP system (JDE Edward) used by a company and advise business stakeholders on ways to make processes more efficient and employees more productive. We receive business needs from management and enhancement requirements from end users, then review to convert the requests from both into a workable solution to present to team. This will be involving liaising with other IT staff such as programmers, external system consultant to produce new systems enhancement to the current JDE modules. Implementing/enhancing new systems, such as business trip to China – Xiamen in December 2014 to implement new Jasper system to support China finance statutory report. JDE modules that I familiar with is Finance Account Payable, Account Receivable, General Ledger transaction, Work Order, Sales Order, Purchase Order entry, Receiving entry, Invoicing entry, Inventory management, and System Role, security access control, and etc. We familiar with table level troubleshooting by using Oracle SQL script for extracting, analyzing, amend, and perform data patch for backend data in the database.

We provide first line customer Diagnosis & troubleshoot via telephone for customer's computer system, server, storage, tape backup library, network switch, and software systems within standard time frames. This activity involve accurately diagnose to the case escalation from customer, provide excellent follow-up when customer may facing hardware failure and software issue that need solution from technical support and perform escalation to the appropriate team after the study of the case. For the current position, it requires excellent negotiation and communication skills, in order to works effectively with customers from various cultural backgrounds that have different levels of technical knowledge. Besides that, I am also handling few of additional task such as sales fusion case reassign/weekly fusion report, prepare lunch-in time schedule to support/maintain service level, prepare agent daily login/logout report, and screening/follow up junior cases to ensure customer satisfaction and case closure.

We will provide the first level troubleshooting on either pc desktop, notebook, network, user application and all the IT related devices. Setup, formatting & rebuild all the desktop pc and notebook for the user. Running rotating Shift within three persons according to the schedule arrangement, 7 days a week and 12 hours a day support. Each person has 4 working days and 3 off days a week.

To support all kind of computer related product, such as desktop computer, notebook, data sharing server, LCD projector, Fax machine, wireless network system, speaker phone, Palm or PDA, digital camera, printer, scanner etc. Normally, I will be assigned to solve pc or notebook problem, setup and support customer for a new set of pcs, setup and solve networking system, setup LCD projector, testing and repair the spoil devices.

Create and design web graphic, Flash animation movie and banner for the web developer. Video shooting, voice recording, video and audio editing, setup camera and provide technical support for those internal/external users that having a presentation class. Data conversion such as VHS and Mini-DV tape convert to VCD, DVD and all kind of CD burning stuff. Capture photo using digital camera, also will arrange to solve the minor pc problem for the Intel user that are requested.

Responsible to repair desktop computer and fix various pc problem, which are also including selling latest hardware and software product.