Peter Ngunda

Supporting enterprise IT operations at Airtel Tanzania HQ, ensuring system reliability, security, and nationwide technical support. Provide end-user technical support by diagnosing and resolving hardware, software, and network issues across departments in an enterprise environment Troubleshoot and maintain ICT equipment including desktops, laptops, printers, and network devices Deliver remote technical support to branches nationwide using Microsoft Teams and remote access tools Support data center operations, including data backup and recovery using tape library systems Deploy operating systems via network-based installation (PXE) with standardized enterprise configurations Ensure systems are updated with security patches and comply with organizational security policies Assist in enforcing access control and enterprise-level security protocols in a high-security telecommunications environment Monitor system performance and respond to incidents to minimize downtime and service disruption Support LAN/WAN connectivity and participate in network troubleshooting and maintenance Maintain documentation of technical issues, system updates, and IT asset records

Provided technical support for hardware and software issues across multiple departments. • Installed, configured, and maintained desktops, laptops, printers, and network devices. • Assisted in troubleshooting and resolving system errors, connectivity issues, and user- reported problems. • Supported the setup and maintenance of local area networks (LAN) and internet connections. • Monitored system performance and reported faults to senior IT staff for escalation. • Maintained inventory and records of IT equipment and support activities. • Assisted in updating antivirus software and ensuring endpoint security. • Provided user guidance on basic system operations and office application usage. • Participated in routine IT maintenance tasks and helped with hardware upgrades.

• Provided technical support for hardware and software issues across multiple departments. • Installed, configured, and maintained desktops, laptops, printers, and network devices. • Assisted in troubleshooting and resolving system errors, connectivity issues, and user-reported problems. • Supported the setup and maintenance of local area networks (LAN) and internet connections. • Monitored system performance and reported faults to senior IT staff for escalation. • Maintained inventory and records of IT equipment and support activities. • Assisted in updating antivirus software and ensuring endpoint security. • Provided user guidance on basic system operations and office application usage. • Participated in routine IT maintenance tasks and helped with hardware upgrades. • Ensured minimal downtime through quick response to technical incidents.