peter lee

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Housekeeping, and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service. Be readily available/approachable for all guests. Ensure staffing levels allow team members to exceed guest needs. Supervise all operating departments. Act as GM as necessary identifying trends and making recommendations for improvements.

* Managed all staff and operations exclusively, supervising every department, Breakfast, Housekeeping, Maintenance, and Office Staff. * Responsible for reviewing, collecting and maximizing revenue. Responsible for quality control of Hotel Correspondences, proposals of Sales and Marketing. * Responsible for recruiting and hiring, training and supervising entire staff. * Set office procedures and policies. Coordinate and lead staff meetings on a continual basis regarding HR procedures and any changes. * Dealing with all sub-contractors and meetings up to city codes. * Involved with City Chamber of Commerce. * Coordinate and order all supplies for every department. Reported to Owner and Corporate as needed. Bi-weekly payroll (QuickBooks)

* Deployed three times to Operation Iraqi Freedom and Operation Enduring freedom. * Awarded Airman of the Quarter for displaying organizational skill and being highly functional in stressful situations. * Responsible for overseeing operations in intelligence analysis and data reduction function. * Awarded Airman of the Month for displaying highly analytical and managerial skills in order to solve complex problems in the work place. * Managed and couriered Top Secret Documents and Electronics as a Security liaison for the National Security Agency (NSA)