Peter Jones

• Managed high-risk projects, which included managing budgets, monitoring hours and timelines • Collaborated with clients on solutions to fit their needs, budget, and timeline • Provided solutions and estimates to fit client’s needs and budgets • Led internal and external meetings with staff and investors using Google Hangouts and Skype • Supervised the work of team members using Harvest Time log tracking, Basecamp, and Slack • Directed project planning, budgeting, and quality assurance efforts to best fit internal and investor needs • Provided recommendations in process and systems improvements such as communication styles and formats, software and application utilization • Created training videos and documentation to aid investors for all projects • Managed daily support tickets and delegated to internal team using 3rd party support tools • Supported, built-out, and managed multiple CRM platforms for different clients, including Salesforce, Hubspot, ActiveCampaign, ZOHO, and custom CRM platforms. • Led Technical Marketing for Search Engine Optimization using WebMaster Tools, Google Analytics, and MOZ • Initiated intentional learning regarding interesting and new opportunities

• Provided maintenance and support for all computers, software, and network for seven schools (K-12) • Provided hands-on training to IT staff and teachers on new products, services, software, and hardware • Managed and monitored the deployment of new software and operating systems district-wide • Troubleshot network, wireless, and server issues to resolve conflicts

• Diagnosed and repaired: computers, networks, small appliances, and other electronic devices • Provided over the phone assistance for technical support to guide customers and assist with general questions • Ensured high levels of customer satisfaction through excellent sales service • Trained employees on SOP and technical work in precinct to have a consistent and efficient workplace • Provided solutions and alternatives in unique situations to benefit the customers • Built and maintained relationships with customers to grow brand trust