Péter Dúzsy

IT operation of the logistics center in Biatorbágy and the daily IT support of the employees in terms of both software and hardware.

- Revise the priority of incident tickets - Manage War Room in case of high-impact incidents – brief mails sending - Continuous contact and cooperation with the business areas and IT areas – support of their work, assistance in dealing with problems related to the systems - Coordinating the resolution of incident tickets within the SLA – reporting - Launching and participating in projects related to the incident management process - Follow-up of newly introduced systems - Proactive bug tracking after regular updates - Performing the task of Problem Management

- Responsible for the transition Project End to End from the moment of assignment to its closure - Initiate kickoff meeting, prepare the Project Definition Report including project milestones, Cutover - Checklist, Erosion Checklist based on Stakeholders input - Initiate regular interlocks during the whole duration of the project in accordance with stakeholder's expectations - Drive Risk, Issue and Change Management (RIC) - Ensure that Compliance requirements are met, manage successful approval of Control Point - Report project status in a global tool during the project - Report and escalate issues and blocking points in order to meet agreed project timeline - Mentoring newcomers and new TPMs

- Roles of Manager on Duty (MoD) - This role ensures the service quality in different shifts - Responsible for the on site staff during out of office hours - Focal Point for the operative services units and point of escalations in out of office times - Track and coordinate critical situations, major incidents, changes - Participating in Business Continuity- and Disaster Recovery (BC/DR) - Reporting the service status to the higher management - Focal point for the customers in case of escalation, incident

- Leading teams in the Security and Risk Management Department - Educating juniors and newcomers, organizing training - Coordinating incident and change management - Supporting colleagues, facilitating their development, doing team performance measurements - Working with project managers regarding new work transfer - Mentoring - Supporting HR-processes and administration

- Supplying identity and access management (IAM) tasks - Participating audits, answering audit requests - Controlling policy regularly - Perform Security Health Check regularly - Collaboration with Ethical Hacker team - On-call support (RACF)

- Coordinate the UNIX system updates/upgrades - Keep in touch with customers and with Service Management - Controlling the system administrators, managing to keep the deadlines

- AIX system administration - Incident, problem and change ticket handling - Implement the software updates/patches - Perform Security Health Check regularly

- System monitoring - Ticket opening and handling - Keep in touch with Service Management

/Title of thesis: IBM AIX Operation Systems Updating Methods/