Pete Went

Project Manage the design and deployment of an LG Ericsson iPECS Cloud based VoIP Network for an NHS Trust. The requirement to deliver a VoIP Network to the Trust supporting 36 sites and some 3000 handsets. Based on 2 x iPECS CM’s to create a cloud based Network running on Ericsson IP switches. The Network to be rolled out over 12 months in line with the clients timescales and budget requirements and integrating with other property based projects. The locations consisted of Hospitals, secure establishments, clinics and head office environments with a number of small Call Centers. Managed vendors to agree a fully supportable, deliverable and cost effective Network design. Built and implemented a logistics model to work with the client and other vendors to deliver the programme from initial request, survey, through build to delivery, install, test and training. Integrated the new network with existing Nortel based call centers. Identified and managing all risk associated with the deployment including several SW upgrades. Provided planning and forecast reporting for all resource’s equipment and staff. Implemented process to manage the control of the Network including a change control process. Deploying the iPECS Network Management System across the Networks along with their call recording system for a number of locations. Supported the client in deploying the new technology. Providing communications material for training and intranet sites. Advising on the use of Hot desking and Conference room technology and other elements of UC.

Organised IT Operation departments and external suppliers to ensure the company could support its customers through an extended period of severe disruption with an unprecedented increase in the use of mobile telephony and internet based communications products. •Identified issues and risk across the project ranging from, Regulatory, Security, Logistics, Capacity Planning and Monitoring, Staff & HR, Communications and Reporting. Establishing a time line for resolving and mitigating these concerns. •Worked with industry leaders from the LOCOG, Canary Wharf, Communications Managers Association, Broad band and Mobile telephony suppliers in analysis and testing to ensure robust systems where in place. •Doubled the amount of remote access facilities with new measurement tools to provide live monitoring. Provided the ability to support all remote access users with full contingency. •Migrated 50% of Global Banking and Markets and other critical business functions to contingency for 6 weeks resulting in the displacement of many staff from Disaster Recovery positions. •Vender management to ensure all 3rd party support teams could provide contracted support. Established key locations across London for spares holdings to mitigate against transport issues. Working with the Branch Network staff to ensure cash management was not jeopardised •Stake holder management with the business to provide confidence in the IT departments ability to support their business functions in house and remotely during the period •Provision of daily reporting to the board during the Olympics and Paralympics as part of a combined team covering Physical Security, HR, Global Markets, Business Continuity Planning and others •Implementation of self-help tools and support of an overall communication plan to assist the increase use of agile and home workers

Lead the Network management teams to develop tools to report on the utilisation of space within a building. The tools testing and initial deployment in 2012 provided saving of GBP4.M. Improved the use of space management within Head Office sites. Enabled the increase in agile working. Identified potential saving of GBP40M globally.

Managed a number of key Projects to deliver internal systems to support IT Operations and there stakeholders. •Lead the deployment in Europe of a Global Service Request tool providing a common approach to ordering and fulfilling IT requests. Headed transition implementation teams across Europe for new working practices. •Lead a Global project to deploy a telecoms management tool across the Group. •Negotiated with senior managers in country to remove blockages established in local practices and regulatory issues amongst other items.

Established a small team in the UK and India to review existing delivery process identify inefficiencies provide recommendations and implement change •Built, lead and managed remote teams across different time zones and reporting functions •Stake holder management and communication •Negotiated to overcome local politics the distrust of other teams and concerns over job losses •Utilised tools such as 6 Sigma and Lean Engineering to identify and implement improvements to the organisation •Managed change and transformation projects which had significant impact on staff. Providing training and support for staff during the subsequent upheaval

Managed the merger of two fulfilment teams from the telecoms and desktop environment. •Reduced headcount by 50 representing over 50% of the UK based team with the migration of work to India •Reviewed existing contracts and renegotiated as appropriate reducing the number of overall suppliers in the delivery chain •Improved service to the stakeholders through: review and improvement to implementation process; provision of trouble shooting facility ; strategic planning •Established new teams across the UK to provide build functions, delivery and support teams. •Instigated improved planning , control and reporting with demand forecasting to manufacturers, budget and financial management

Managed the IT Operations Implementation team: o Implementation of all hardware from Data centres to the Branch environment o Staff of 100+ based in UK and India o Budget of GDP20M o Disaster recovery and 24 on call support teams o Business facing teams o Responsible for major builds such as HO sites and Call centres

-Independent consultant supporting Midland Bank, National Giro Bank, BNFL among others -Comshare Telecoms support engineer for Northern England, Northern Ireland and Europe -Western Geophysical Electronics support Engineer, North Sea, North Atlantic, North Africa and Pakistan Varian Computers ltd