Pete Fisher
Sr. Director and Head of Account Management @ Sigma360
About
I enjoy developing relationships that strengthen organizations. Whether it is on the phone or in person, I fearlessly pursue win-win outcomes. My career has been marked with generating solutions using a variety of methods for big challenges that have prevented companies from moving forward. On the team, I've been known as a receptive and helpful person that values trust and accountability. Outside of work you'll find me cooking, running, cycling or around the world on my next traveling adventure. Also, hit me up for some natural wine recommendations! email: petehfisher@gmail.com Specialties: Account Management B2B/SaaS Prospecting & Pipeline Development Customer Service Trainings Client Implementation & Onboarding Net Promoter Scores (NPS) Data Analytics Automation & Data Operations KPIs/Metrics Negotiation Lead Qualification
United States
San Francisco Bay Area
Computer Software
Account Management, Operations Management, Business Development, Business Strategy, Software as a Service (SaaS), Pipeline Generation, Strategic Partnerships, Lead Generation, Business-to-Business (B2B), Public Speaking, Data Analysis, Microsoft Office, Sales Prospecting, Research, Microsoft Word, Sales Performance, Client Onboarding, Competitive Intelligence, Market Research, KPI Reporting
Experience
Sr. Director and Head of Account Management
Sigma360
Account & Operations Manager
Standard AI
San Francisco Bay Area
• Onboarded and managed 80 outsourced partners from India and Africa for 24/7 live operations at 10 stores in less than six months • Qualified inbound leads and prospected for vendor targets; delivered quotes and negotiated on contracts • Improved overall accuracy from 40% to 93% through weekly standup meetings and training delivery • Used insights to request product changes between Operations and Analytics/Engineering; managed the design and development cycle, QA, and training and deploying to end users across several areas • Documented new hire knowledge base procedures for team and created modules for onboarding new vendors • Established feedback loops and communication channels (Slack, email, confluence) with Product/Eng and vendor end users • Increased accuracy calculation and measurement, moving from manual camera assignment to greater automation that leverages >5 data sources; improved internal deep diving • Developed and owned ongoing refinements to SOPs, knowledge base, and operational best practices • Created and implemented procedures for SKU ingestion, tooling uptime, and stocking schedules in-store
Business Development Analyst
Water Canary
Los Angeles, California
• Prospected and developed client profiles and insights to structure partner acquisition strategies • Researched policy considerations and engaged with water stakeholders in public and private positions to advise the development of the water data platform
Summer Associate-Platform Team
Managed by Q
Soho, New York
• Clarified sourcing procedures for 3rd platform vendors in preparation for new market expansion, establishing them into the official company partner sourcing protocol • Utilized both quantitative and qualitative data to form insights from customer segmentation, service-line performance, correlations, marketing, and sales performance • Validated true customer needs via quantitative and qualitative research • Developed detailed user profiles and market research to help customers and their needs; collaborated with design and engineering partners to identify customer-centric and viable solutions • Managed prioritization of competing customer needs and created buy-in around highest-value opportunities
Business Development and Investment Research Intern
InnoSpring Silicon Valley
Santa Clara, California
• Involvement with deal sourcing, conducting investment research, and assisting with due diligence for a number of companies, most closely with Lily, Jist.tv, and Teforia directly below the head of investment
Marketing Intern
VitusVet
Education
The Johns Hopkins University
Pete Fisher's Contact Information
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